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C.R.England Case Study

Technology Category
  • Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
  • Transportation
Applicable Functions
  • Logistics & Transportation
Use Cases
  • Remote Asset Management
  • Supply Chain Visibility
Services
  • System Integration
The Challenge
C.R. England, the largest temperature-controlled carrier in the world, was facing a challenge in providing frequent, real-time communication and shipment status reports within the supply chain. The company needed to find a way to improve communication between trucks on the road, shipping, and customers, while also automating day-to-day EDI operations. The challenge was to do this quickly and cost-effectively.
About The Customer
C.R. England is the largest temperature-controlled carrier in the world. The company has over 3,500 tractors and 5,600 trailers in North America. It has been family-owned since 1920. The company's main focus is on providing efficient and reliable transportation services. The company was looking for a solution to improve communication within its supply chain and automate its EDI operations.
The Solution
C.R. England implemented the EXTOL EDI Integrator for i (EEI). This solution allowed the company to spend 70% of the EDI staff's time on strategic projects, reducing the time spent on routine tasks. The implementation of the EXTOL EDI Integrator also resulted in fewer shipping errors, billing discrepancies, and manual entries. Additionally, the company was able to triple the number of new Trading Partners on-boarded each month.
Operational Impact
  • 70% of the EDI staff's time is now spent on strategic projects, freeing up resources for other tasks.
  • The company experienced fewer shipping errors and billing discrepancies, improving overall operational efficiency.
  • The manual entry was significantly reduced, saving time and reducing the risk of errors.
Quantitative Benefit
  • 70% of EDI staff's time redirected to strategic projects
  • Tripled the number of new Trading Partners on-boarded each month

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