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Case Study: Large Enterprise Health Care Company
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Use Cases
- Remote Asset Management
- Service Parts Management
Services
- Software Design & Engineering Services
- System Integration
The Challenge
The large enterprise health care company was facing challenges in triaging service performance issues. They found that a single service-oriented approach was the most effective option. The company considered various vendors including CA, Splunk, NetQoS, HP, Aternity, and Extrahop before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages.
About The Customer
The customer in this case study is a large enterprise health care company. The company was facing challenges in managing service performance issues and was in search of an effective solution. They considered various vendors before deciding on NETSCOUT solutions. The company was looking for a solution that could help them optimize the performance of their IT services and reduce degradations and outages. The company chose NETSCOUT's solutions powered by Adaptive Service Intelligence (ASITM) technology for their unique and holistic view of service dependencies and interrelationships.
The Solution
The company implemented NETSCOUT's solutions powered by Adaptive Service Intelligence (ASITM) technology. This technology offered a unique and holistic view of service dependencies and interrelationships, which was a key reason for the company choosing NETSCOUT. The solution helped the company to improve IT staff productivity and network service triage. The company was able to reduce the time spent in the war room resolving a core service incident from over 30 hours to between 10-20 hours. The solution also helped the company to reduce the mean time to resolution (MTTR) by 80% or greater compared to an alternative solution.
Operational Impact
Quantitative Benefit
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