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NETSCOUT > Case Studies > Case Study: National Bank Of Abu Dhabi
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Case Study: National Bank Of Abu Dhabi

Technology Category
  • Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
  • Finance & Insurance
Applicable Functions
  • Business Operation
Use Cases
  • Service Parts Management
Services
  • System Integration
The Challenge
The National Bank of Abu Dhabi was facing challenges in triaging service performance issues. They were in need of a solution that could optimize the performance of their IT services and reduce degradations and outages. Before selecting the NETSCOUT solution, they considered other vendors such as Opnet.
About The Customer
The customer in this case study is the National Bank of Abu Dhabi, one of the largest banks in the United Arab Emirates. The bank offers a wide range of banking services and has a significant presence in the Middle East. They were facing challenges in managing their IT services performance and were in search of a solution that could help them optimize their services, reduce degradations and outages, and ultimately improve their operational efficiency.
The Solution
The bank decided to implement the NETSCOUT service-oriented performance management platform. This platform provided them with the ability to effectively triage service performance issues. The top reason for choosing NETSCOUT was to optimize the performance of their IT services. The implementation of NETSCOUT allowed the bank to displace several performance management tools with a single platform, thereby simplifying their IT infrastructure and reducing operational expenses.
Operational Impact
  • Increased quality of end-user experience
  • Reduced operational expenses
  • Improved IT staff productivity
Quantitative Benefit
  • Reduced time spent in the war room resolving critical service incidents by 50% to 75%
  • Reduced the mean time to resolution (MTTR) by an astonishing 80% or greater
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by 25-49%

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