Castolin Eutectic Builds Holistic View of Compliance With Suite of NAVEX One Platform Products

• Analytics & Modeling - Data-as-a-Service
• Application Infrastructure & Middleware - API Integration & Management
• Functional Applications - Enterprise Resource Planning Systems (ERP)

• Business Operation
• Human Resources

• Regulatory Compliance Monitoring
• Remote Collaboration

• Cloud Planning, Design & Implementation Services
• Data Science Services
• System Integration

Castolin Eutectic, an industrial Maintenance and Repair technology company, needed a more holistic view of its compliance strategy. The company required a new code of conduct, compliance with the incoming EU Whistleblowing Directive, and an ESG framework to effectively manage how it measures multiple important factors. The company's most recent code of conduct was outdated and needed a new version that complied with regulations and would overcome barriers between regions. Castolin Eutectic was also in need of an incident management platform, as required by the EU Whistleblowing Directive. The challenge was finding a cultural fit across different regions, as not every market felt it would be suitable. Other parts of this revamp were to educate employees about ethics and compliance, to improve the organization’s culture and for its compliance suite to be effective.

Castolin Eutectic is a leading wear protection company that provides sustainable solutions and a full range of consumables, equipment, and services in Maintenance & Repair welding, brazing, and coating technologies globally. The company is a technology and application know-how leader, increasing industrial components’ lifespan, maximizing plant uptime, and optimizing total cost of ownership for approximately 40,000 customers around the world. With over 100 years’ experience, Castolin Eutectic has outstanding brand recognition and a reputation for technological competence and reliability. The company has the largest and best trained in-house sales force, with unique technical capabilities covering all relevant industries worldwide (cement, oil and gas, iron and steel, power generation, recycling, and mining). It has a broad and highly diversified customer base with long-standing and intimate relationships supplying and servicing over 50 industries across the globe.

NAVEX worked closely with Castolin Eutectic to design an interactive PDF code of conduct as a source of work standards information. The code incorporated policies, ethics training, behavioral expectations, and hotline reporting communication to reinforce values and regulatory requirements. To comply with the upcoming EU Whistleblowing Directive, NAVEX introduced EthicsPoint across the business. This whistleblowing hotline service provides employees, customers, and suppliers with a safe place to speak up about workplace concerns. NAVEXEngage, NAVEX’s online ethics and compliance training solution, provides legally vetted and topical content that helps with compliance and employee adoption. Training addresses compliance, conduct, employment law and information security risks. The online platform is available in multiple languages and is easy for employees to access, wherever and whenever is most convenient to them.

• Within a year of working with NAVEX, Castolin Eutectic rolled out an excellent code of conduct to over 1,600 employees globally.
• The code is effective in overcoming concerns or resistance from each market, and the web-based design is accessible to all, successfully upgrading the company ethics standards and compliance.
• The new code of conduct puts Castolin Eutectic on equal footing with competitor ethics standards, modernizing the company and laying the foundations for the years ahead.

• Rolled out an excellent code of conduct to over 1,600 employees globally within a year.
• Successfully complies with the complex EU Whistleblowing Directive.