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Case Studies > Celtic Insurance Implements Ultimus BPM for Enhanced Insurance Application Processing

Celtic Insurance Implements Ultimus BPM for Enhanced Insurance Application Processing

Technology Category
  • Application Infrastructure & Middleware - Data Exchange & Integration
  • Application Infrastructure & Middleware - Middleware, SDKs & Libraries
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Finance & Insurance
Applicable Functions
  • Business Operation
  • Quality Assurance
Use Cases
  • Process Control & Optimization
  • Regulatory Compliance Monitoring
  • Remote Control
Services
  • Software Design & Engineering Services
  • System Integration
The Challenge
The insurance industry requires extensive data collection and compliance with security guidelines. Celtic Insurance faced challenges with their existing document-based workflow system, which was unreliable and unsupported. This led to employees circumventing the system, risking regulatory compliance. Celtic needed a solution to streamline data collection, reduce redundant data entry, ensure procedural adherence, and create a paperless office.
About The Customer
Celtic Insurance Company, based in Chicago, has been providing health insurance products for individuals of all ages for 25 years. Known for product innovation and financial stability, Celtic offers comprehensive coverage through its CeltiCare Health Plan. The company emphasizes high-quality products, customer service, and technological expertise, aiming to make insurance coverage accessible to a broad range of consumers.
The Solution
Celtic selected Ultimus to replace their unreliable document-based workflow system. After evaluating 150 vendors, Ultimus was chosen for its financial stability, market experience, and business leadership. The deployment involved a detailed Discovery Process to document requirements and map the business process flow. The Ultimus team, in collaboration with Celtic, created a web-based user interface and deployed the insurance approval process within 14 weeks.
Operational Impact
  • The BPM solution led to a 50-60% performance gain in insurance application processing.
  • More than 60% of previously manual tasks were automated.
  • The process uses Web Services and XML extensively, with tasks distributed using Active Directory integration.
Quantitative Benefit
  • Insurance application processing time reduced by days.
  • Eight lines of ASP.NET code maintain a consistent look and feel throughout the process.

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