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NETSCOUT > Case Studies > Cerner Corporation Gains Critical Real-Time Visibility into Cloud-Based Service Delivery with NETSCOUT
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Cerner Corporation Gains Critical Real-Time Visibility into Cloud-Based Service Delivery with NETSCOUT

Technology Category
  • Application Infrastructure & Middleware - Data Exchange & Integration
  • Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
  • Healthcare & Hospitals
Applicable Functions
  • Discrete Manufacturing
  • Logistics & Transportation
Use Cases
  • Predictive Maintenance
  • Process Control & Optimization
  • Real-Time Location System (RTLS)
Services
  • Cloud Planning, Design & Implementation Services
  • Data Science Services
The Challenge
Cerner Corporation, a healthcare technology company, faced the challenge of assuring performance, availability, and quality for its cloud-based service for digitized patient information across medical offices and hospital systems. The company needed to maintain system responsiveness and carrier-class level network uptime of 99.999% availability. It was also crucial for Cerner to assure network and application service-level performance to protect the end-user experience. Over the years, Cerner has seen substantial growth, including a threefold increase in the size of its network, users, and the number of applications and user sessions. As a result, instant access to information both internally and externally became a critical component to Cerner’s services and a major factor in assuring customer satisfaction. In the past, when there was an issue, limited visibility resulted in Cerner operations teams diving into a lengthy investigation and resolution process that impacted and possibly jeopardized compliance with contractual SLAs. Due to the critical nature of the services offered by Cerner, SLA violations can result in negative operational and financial consequences to their clients.
About The Customer
Cerner Corporation is a healthcare technology company that has been executing its vision to make healthcare safer and more efficient for over 30 years. The company started with the foundation of digitizing paper processes and now offers the most comprehensive array of information software, professional services, medical device integration, remote hosting, and employer health and wellness services. Cerner systems are licensed by approximately 14,000 facilities around the world and used by everyone from individual consumers to single-doctor practices, hospitals, employers, and entire countries. As a result, access to digitized patient information anytime, anywhere is critical to the medical practices that rely on Cerner’s solutions. If the access to this information is lost, even for a small amount of time, it could result in serious consequences for the patient, doctor, and Cerner. On that premise, the health of Cerner’s network and the data and applications that traverse it are critical to the success of the business and the overall user experience.
The Solution
To provide comprehensive monitoring of application and network performance and to assure maximum performance, service quality, and uptime, Cerner relies on the nGenius performance management solution from NETSCOUT. The solution is comprised of the nGeniusONE™ Service Assurance platform, NETSCOUT Intelligent Data Sources, such as the InfiniStream® appliances, and the nGenius Packet Flow Switch family, which enables streamlined and scalable access to traffic flows across the network. The nGenius solution is used extensively across Cerner’s substantial physical and virtualized environments. End-to-end performance monitoring is a critical piece of Cerner’s service delivery strategy. The nGenius solution monitors Cerner’s environment alerting the team to potential issues and performance anomalies to help resolve problems and assure service delivery and availability. The nGenius solution provides the IT organization with comprehensive visibility across its network, applications, and its Citrix-based services and enables performance management, proactive service health management, and hierarchical troubleshooting with task-oriented workflows for rapid problem triage and resolution. These advanced capabilities enable the Cerner team to protect their services against degradation and downtime, optimize service performance, and simplify IT operations through a common solution that is leveraged across the network, application, and server groups at Cerner.
Operational Impact
  • Proactive management of cloud-based medical applications.
  • Increased customer satisfaction through increased service availability, quality, and reduced downtime.
  • Improved operational efficiency in managing service delivery.
Quantitative Benefit
  • Maintained system responsiveness and carrier-class level network uptime of 99.999% availability.
  • Threefold increase in the size of its network, users, and the number of applications and user sessions.

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