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Certified Tracking Solutions increases efficiency and lowers cost for connected fleet management with Control Center for visibility, automation and remote diagnostics.
Technology Category
- Analytics & Modeling - Real Time Analytics
- Platform as a Service (PaaS) - Connectivity Platforms
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Automotive
- Transportation
Applicable Functions
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
The Challenge
Prior to implementing the Cisco Jasper platform, CTS relied on emails to bring devices online, check connection status and detect potential issues. The turnaround time—typically up to 48 hours—was unacceptably slow, especially for customers who require devices to be installed and activated right away. The email-based system proved particularly cumbersome on weekends and holidays, which are typically busy times for both commercial fleets and consumers.
About The Customer
Certified Tracking Solutions (CTS), a division of B&B Electronics, delivers a set of world-class Titan GPS fleet management and AutoConnect solutions to both enterprises and consumers. Built on the principles of excellence, quality and integrity, the company strives to provide superior service to their customers, and with tens of thousands of devices out in the field, CTS needs a solution to effectively control and manage all devices from a central command center.
The Solution
The CTS team uses Control Center to perform complete problem diagnosis and check connectivity. Automated activation and always-on remote troubleshooting using Control Center is quick and easy for CTS. The platform helps the CTS team perform complete problem diagnosis, check if a particular device is offline, review connection history, and resolve any issues. The ongoing relationship with the Cisco Jasper team helps CTS continue to improve its understanding of the platform, its capabilities and advanced features. The flexibility of the Cisco Jasper’s IoT platform enables CTS to continually refine its product offerings to accommodate varied customer needs. As its business grows and the company expands internationally, CTS anticipates partnering with operators that already have a relationship with Cisco Jasper.
Operational Impact
Quantitative Benefit
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