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Chandler Flex: A Microtransit Solution for School Transportation and Community Accessibility
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Transportation Management Systems (TMS)
Applicable Industries
- Cities & Municipalities
- Transportation
Applicable Functions
- Logistics & Transportation
Use Cases
- Public Transportation Management
- Transportation Simulation
The Challenge
The City of Chandler, located in Arizona, US, was seeking to digitize and expand its transit network to better serve its residents, particularly students in K-12 schools. The city wanted to make the entire system more accessible and convenient for residents, especially for students traveling to and from extracurricular activities. The city had secured funding through an 'A for Arizona Transportation Modernization Grant' in July 2022, but needed a partner to help them implement a solution that would meet their goals of increased accessibility and convenience.
About The Customer
The customer in this case is the City of Chandler, an urban area in Arizona, US. The city is committed to innovation, as reflected in its motto 'Community of Innovation.' The city was looking for a way to digitize and expand its transit network to better serve its residents, particularly students in K-12 schools. The city had secured funding for this project and was looking for a partner to help them implement a solution that would increase accessibility and convenience for its residents.
The Solution
The City of Chandler partnered with Via to launch a microtransit service called Chandler Flex. This service is powered by Via's proprietary algorithm, which allows the five-vehicle fleet to run on a flexible schedule and be dynamically routed as riders book trips through the mobile app or support line. Chandler Flex is designed to promote student rides to and from extracurricular activities, providing fixed-route options where available. This ensures that the service functions as part of a truly unified transit network. Students ride for free, while seniors and riders using a wheelchair receive 50% off the standard $2 fare. The service quickly gained popularity and maintained its efficiency, meeting 91% of ride demand within the first five months.
Operational Impact
Quantitative Benefit
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