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Case Studies > Charter Creates a Single, Real-time Version of the Truth with Imply

Charter Creates a Single, Real-time Version of the Truth with Imply

Technology Category

Analytics & Modeling - Big Data Analytics
Analytics & Modeling - Real Time Analytics
Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Software
Telecommunications

Applicable Functions

Business Operation
Quality Assurance

Use Cases

Predictive Maintenance
Real-Time Location System (RTLS)
Remote Asset Management

Services

Software Design & Engineering Services
System Integration

The Challenge

Charter knows that the customer expects those services and more. Customer satisfaction continually expands to include better reliability, competitive pricing, and exciting new features. By extension, the growing expectation is to continually understand and react quickly to the customer. Charter recognized the advantage of being able to instrument, collect, and continually analyze the performance of its platforms to drive improvements in both the product and each customer’s experience.

About The Customer

Charter Communications, Inc. is a leading broadband connectivity company and cable operator serving more than 30 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile, and Voice. Charter is committed to providing high-quality services and continually improving customer satisfaction by leveraging advanced technologies and data analytics to enhance the customer experience.

The Solution

The solution that had worked previously needed reevaluation. The execution of a strong vision brought the progression from directing a stream of data to managing a torrent. We slowed our existing development and began a comprehensive evaluation of several technologies—some new, others old. A surprising conclusion emerged. The best platform for scalability and customer usage was Imply. In particular, this platform emerged when paired with the exceptional services provided by the Imply team. Their support and the extensive expertise of a team of developers facilitated the migration of a core component of our network analytics to the Imply platform. Over time, this platform has been adopted across groups and organizations, providing a common language from which Charter team members can identify, solve, and communicate customer issues in real time.

Operational Impact

To date, we have seen approximately a 10x increase in data storage (~200TB).
Forget concerns of handling 25k messages per second; it now averages twice that, with bursts spiking into the 100–150k messages per second range.
Our monitoring and operations are vastly more predictable. When issues do arise, most are resolved within minutes.

Quantitative Benefit