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Checkpoint Technologies Enhances Communication and Productivity with RingCentral
Technology Category
- Robots - Wheeled Robots
Applicable Industries
- Buildings
- Telecommunications
Applicable Functions
- Quality Assurance
- Sales & Marketing
Use Cases
- Experimentation Automation
- Time Sensitive Networking
Services
- System Integration
- Training
The Challenge
Checkpoint Technologies, an HP software specialist partner, was facing a significant challenge with its basic phone system. The company was expanding, hiring new employees both in-office and remotely, and needed to move into a larger office to accommodate this growth. The existing phone system had reached its limitations and was unable to integrate the communication needs of both in-office and remote employees effectively. This was a critical issue as seamless communication was essential for the company's growth and operational efficiency. The management realized the need for a more advanced solution and began researching cloud phone solution providers.
About The Customer
Checkpoint Technologies, Inc., founded in 2003, is an HP software specialist partner, HP software support partner, and HP authorized training partner. The company, headquartered in Tampa, Florida, focuses on software testing, software quality assurance, and HP services. It provides leading-edge HP software solutions and expert services, both manual and automated, that optimize business technology. The company has been a RingCentral customer since 2012. With a team of 25 employees, Checkpoint Technologies is an optical diagnostic leader, producing advanced testing instruments for a demanding customer base.
The Solution
After extensive research and comparison of various providers, Checkpoint Technologies decided to implement RingCentral's cloud phone solution. RingCentral offered the most relevant capabilities for the company's needs, including an auto receptionist, multiple lines, call handling, and the ability to create remote lines. The solution also came at a better price point compared to other providers. The implementation of RingCentral has been beneficial for everyone at the company, especially the remote employees and the sales team who frequently travel for work. With the RingCentral mobile app, they can make and receive calls using their business number, ensuring they never miss a call. Additionally, RingCentral's ability to log phone calls allows Checkpoint Technologies to track all outgoing sales calls, enabling them to optimize their sales efforts and target the right areas.
Operational Impact
Quantitative Benefit
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