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City of Black Hawk Uses NAVEX Global’s PolicyTech to Mitigate Risk
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Human Resources
Use Cases
- Remote Asset Management
Services
- System Integration
The Challenge
The city of Black Hawk, Colorado, despite having only 80 official residents, hosts 21 casinos and can accommodate up to 15,000 people during a busy weekend. This unique situation makes the city's government structure similar to that of a larger city, with multiple departments each assigned to different responsibilities. The city manager struggled to establish conformity in many of the human resources practices and training material pertaining to employees’ duties, procedures, and policies. The city also looked to protect itself from litigation stemming from a terminated employee. An additional obstacle was the lack of computer literacy among all city employees due to departments not regularly utilizing computers.
About The Customer
The city of Black Hawk, Colorado, is a historic mining town that has transformed into a bustling casino and hotel business hub. Despite having only 80 official residents, the city can host up to 15,000 people during a busy weekend, thanks to its 21 casinos. The city's government structure is similar to that of a larger city, with multiple departments each assigned to different responsibilities. However, the city manager struggled to establish conformity in many of the human resources practices and training material pertaining to employees’ duties, procedures, and policies. The city also looked to protect itself from litigation stemming from a terminated employee. An additional obstacle was the lack of computer literacy among all city employees due to departments not regularly utilizing computers.
The Solution
NAVEX Global’s PolicyTech policy management software was implemented to help Black Hawk streamline their main policy management obstacles. The software provides a central repository of up-to-date city documents, available via the internet to any employee 24 hours a day. This replaced the city's previous method of distributing new policies via email, which did not allow them to monitor employee attestations. The software also ensures that the policies are uniform for each department. For instance, if an employee needs to complete a worker’s compensation report, he can look up the associated policy in the policy management software and get specific directions on how to complete and submit the form so the claim can be processed in a timely and accurate manner. The accessibility of the program has proven key, with the city’s employees easily able to use the software without incident.
Operational Impact
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