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Case Studies > ClearPoint Credit Counseling Solutions Achieves True Self-Service Reporting and Increases User Adoption with Entrinsik Informer

ClearPoint Credit Counseling Solutions Achieves True Self-Service Reporting and Increases User Adoption with Entrinsik Informer

Technology Category
  • Analytics & Modeling - Data Mining
  • Application Infrastructure & Middleware - Data Exchange & Integration
  • Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
  • Finance & Insurance
Applicable Functions
  • Business Operation
  • Quality Assurance
Services
  • System Integration
  • Training
The Challenge
ClearPoint Credit Counseling Solutions, a national nonprofit credit counseling agency, faced significant challenges with their reporting capabilities. The organization relied on native reports in their SugarCRM application and submitted requests for new and customized reports through Jira. This process was cumbersome and time-consuming, involving multiple departments and people. The lack of self-service reporting capabilities meant that staff could not access the information they needed when they needed it. Additionally, ClearPoint had data in multiple locations that could not be accessed within one system, requiring manual report creation, a task that non-IT staff could rarely perform on their own. The premade reports in SugarCRM did not provide all the necessary reports and visualizations, leading to inefficiencies and resource drains.
About The Customer
ClearPoint Credit Counseling Solutions, formerly known as CredAbility, is a national nonprofit credit counseling agency based in the United States. The organization helps consumers with budget, credit, and housing issues through certified counselors. ClearPoint is dedicated to providing financial education and counseling services to individuals and families, aiming to improve their financial well-being. The organization operates with a large team of over 1,000 employees, including certified counselors and support staff. ClearPoint's mission is to empower consumers to achieve financial stability and independence through personalized counseling and education. The organization serves a diverse clientele, offering services such as debt management plans, housing counseling, and financial education workshops.
The Solution
ClearPoint implemented a free trial of Entrinsik Informer, which quickly proved to be a valuable tool for their reporting needs. Informer was chosen for its ability to connect to multiple data sources and create reports by blending data, all with an easy, drag-and-drop interface that non-technical users could easily learn. The setup process was fast, and users were up and running in no time. Informer allowed ClearPoint to consolidate data from various platforms into a single interface, enabling efficient and user-friendly reporting. The software's multi-data source connection ability and easy-to-use interface made it a popular choice among staff. Over 60 staff members at ClearPoint are now using Informer to manage their data, connect to LDAP and Exchange servers, and automate report distribution. The scheduling feature within Informer has been particularly beneficial, allowing reports to be generated and distributed automatically, saving time and effort for the staff.
Operational Impact
  • ClearPoint staff can now analyze information that was previously unavailable, such as client and business trends, counselor workloads, and quarterly client and budget data.
  • The multi-data source connection ability of Informer has made the organization much more efficient, allowing staff to access all data from one point of access.
  • The scheduling feature within Informer automates the distribution of reports, ensuring that daily reports are available as soon as managers come in the morning, with no extra work needed.
Quantitative Benefit
  • Over 60 staff members at ClearPoint are now using Informer to manage their data.
  • The scheduling feature within Informer automates the distribution of daily reports, saving significant time and effort for the staff.

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