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OfficeRnD > Case Studies > Common Desk Streamlines Operations and Empowers Staff with OfficeRnD

Common Desk Streamlines Operations and Empowers Staff with OfficeRnD

Technology Category

Networks & Connectivity - NFC
Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Electrical Grids
Finance & Insurance

Use Cases

Inventory Management
Personnel Tracking & Monitoring

Services

System Integration

The Challenge

Common Desk, a provider of flexible workspaces, was struggling with a custom-developed solution for managing billing, meeting room bookings, and other operational activities. The lack of an in-house development team, functionality issues, and a complex invoicing process were hindering the company's growth. The situation was further exacerbated by the need to cut nonessential costs during the COVID-19 pandemic. The custom solution was not user-friendly, leading to frequent queries from Community Managers to senior staff. Moreover, the software was unreliable, often requiring intervention from developers to fix issues. This was distracting the team from their core responsibilities. Additionally, the software was inconvenient for members, who could only view their invoices but not download them. They also had to contact the Common Desk team to change their billing details or check payment status.

About The Customer

Common Desk is a provider of flexible workspaces, founded by Nick Clark in 2012. The company's mission is to enhance the workday experience by creating thoughtful moments, human connections, and a sense of belonging for all. As of 2020, Common Desk operates 19 locations, providing a strong sense of community. The team is committed to finding creative ways to share what they have with those who need it. Before adopting OfficeRnD, Common Desk was using a custom-developed solution to manage its operations, which was proving to be inefficient and cumbersome.

The Solution

Common Desk adopted the OfficeRnD management platform, which met their functionality requirements and reduced their technology expenses. The platform has helped Common Desk streamline operations in areas such as meeting room management, member experience, and contracts. However, the most significant benefits have been in billing. The platform has made invoicing more convenient, fast, and efficient, integrating invoicing, payment collection, and accounting seamlessly. It has also empowered Community Managers and other staff members, giving them more autonomy. Furthermore, it has made it easier for members to access and pay their invoices. The platform has also made it easier to modify invoices, for example, when applying discounts. During the COVID-19 pandemic, the platform helped manage changes in membership efficiently. The integration between OfficeRnD, Stripe, and Xero has streamlined the billing process.

Operational Impact

The adoption of OfficeRnD has led to significant operational improvements at Common Desk. The platform has made invoicing more efficient and less stressful for the team. Community Managers now have more ownership over invoices and can manage the billing process with confidence. The platform is user-friendly, reducing the dependence of Community Managers on senior staff. It has also empowered Community Managers to take full ownership of their locations, making them more independent and efficient. For members, the platform has made it easier to download invoices and change payment details. The team has observed that members use these features daily. The platform has also reduced distractions for the team, allowing them to focus on their main responsibilities.

Quantitative Benefit

Significant reduction in technology expenses after adopting OfficeRnD
Efficient management of changes in membership during the COVID-19 pandemic
Seamless integration of invoicing, payment collection, and accounting, reducing errors and inaccuracies