Download PDF
DocuWare > Case Studies > Community Title & Escrow: Insuring Correct Information
DocuWare Logo

Community Title & Escrow: Insuring Correct Information

Technology Category
  • Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
  • Finance & Insurance
Applicable Functions
  • Business Operation
Use Cases
  • Regulatory Compliance Monitoring
  • Remote Asset Management
Services
  • System Integration
The Challenge
Community Title & Escrow (CTE) is a title insurance company that maintains an archive of every land transaction in Northeast Arkansas since the early 1800s. The company was facing challenges with the manual process of researching property ownership. Documents were geographically indexed in “tract books” that directed employees to numbered boxes or binders to access the physical documents which make up the chain-of-title. As CTE grew and acquired other title companies, manually maintaining all these records became very difficult. The company needed a solution to digitize all information into one searchable database for easy employee access, eliminate manual, handwritten processes subject to error, and speed up the title insurance workflow to quickly meet customer’s title insurance needs.
About The Customer
Community Title & Escrow (CTE) is a title insurance company based in Arkansas, USA. The company was founded in 1886 and provides title insurance for properties located in Clay, Greene, Craighead and Poinsette counties, in Northeast Arkansas. The company maintains its own archive of every land transaction in the area since the early 1800s when records were first kept. Document types include: maps, deeds, lawsuit notices, judgements, liens and more. The company has 20 employees across 4 branch offices.
The Solution
CTE implemented DocuWare, a document management software, to modernize their company. The software was chosen for its security, ease-of-use, flexibility, and scalability features. DocuWare allowed CTE to index their documents not only alphabetically but also by the actual legal description and various other information contained in the recorded instruments. This provided them with a complete and easy to follow chain-of-title for each property. As the company expanded into new counties and acquired other title companies and their documents, they were able to scan or import those new documents into DocuWare. Even the very oldest records from the 1800s have been scanned and are managed with DocuWare.
Operational Impact
  • With DocuWare, CTE can research a property’s history and create the title insurance document in less than 48 hours.
  • The company’s 20 employees from across 4 branch offices all have access to the information in DocuWare, allowing CTE to balance workloads among employees in different offices.
  • The solution also helps CTE meet regulations established by the Consumer Financial Protection Bureau (CFPB), a federal agency who ensures that all consumers have access to markets for consumer financial products and services that are fair, transparent, and competitive.
Quantitative Benefit
  • Reduced processing time by 6 days
  • Able to share a central database across 4 locations

Related Case Studies.

Contact us

Let's talk!

* Required
* Required
* Required
* Invalid email address
By submitting this form, you agree that IoT ONE may contact you with insights and marketing messaging.
No thanks, I don't want to receive any marketing emails from IoT ONE.
Submit

Thank you for your message!
We will contact you soon.