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Comodo One Customer Testimonial
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Platform as a Service (PaaS) - Connectivity Platforms
- Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries
- Professional Service
- Software
Applicable Functions
- Business Operation
- Field Services
Use Cases
- Predictive Maintenance
- Remote Asset Management
- Service Parts Management
Services
- Software Design & Engineering Services
- System Integration
The Challenge
Remote monitoring and management is a critical tool needed by Syneteks to monitor and service its customers on demand, across the state of Colorado. Before implementing Comodo One, Syneteks had an RMM solution that was cumbersome to operate, and didn’t communicate well with its other service technologies. Syneteks has many customers across Colorado and the surrounding region, and needed to have an RMM solution that was reliable 100% of the time, to ensure it fixed the right technology challenge at the right time for the right customer. Syneteks was looking for a new RMM technology solution that would deliver a secure and reliable performance for both its customers and its own workforce while not adding cumbersome costs.
About The Customer
Based in Denver, Colorado, Syneteks is a managed services provider delivering IT support and services for small to mid-sized customers across the Colorado region. Over the past 10 years, Syneteks has focused on delivering end-to-end IT support - from email security to antivirus protection; from voice over IP to web and email hosting services. The company recently signed up for the free Comodo One MSP platform tool – specifically looking to implement Comodo Remote Management as a new primary RMM solution for the company.
The Solution
While researching new RMM service offerings, Syneteks saw the launch of Comodo One MSP and signed up for the free platform that integrates RMM, Patch Management, Service Desk and Device Management modules – all under one console. Syneteks has already started adopting and using the Comodo RMM solution within Comodo One, uploading devices and endpoints to help the company monitor and service its customers. With no cost to the company and a reliable platform to build upon, Syneteks is already starting to see easier IT management for its customers and its workforce through the Comodo RMM tool, and is looking to add on Patch Management and Service Desk in the near future.
Operational Impact
Quantitative Benefit
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