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Comodo One MSP IT Management Platform: A Case Study of XL Pro PC
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Platform as a Service (PaaS) - Data Management Platforms
- Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries
- Professional Service
- Software
Applicable Functions
- Business Operation
- Field Services
Use Cases
- Predictive Maintenance
- Remote Asset Management
- Remote Control
Services
- Software Design & Engineering Services
- System Integration
The Challenge
Before implementing the Comodo One MSP IT management platform, XL Pro was servicing its customers through physical, on-site visits. To try and service more customers in less time, XL Pro started investigating purchasing its first RMM solution that would deliver a secure and reliable performance for both its customers and its own workforce –while not adding cumbersome costs.
About The Customer
Based in the United Kingdom, XL Pro PC has grown from a builder of custom PCs back in 2008, to a full managed services provider servicing the IT needs of consumers and small businesses across Halifax and West Yorkshire. With a desire to always keep IT costs in check, XL Pro recently registered for the free Comodo One MSP IT management platform while looking for a stable RMM solution to better service its customer base.
The Solution
While researching best of breed RMM service offerings, XL Pro signed up for the free Comodo One MSP platform that integrates RMM, Patch Management and Service Desk - all under one console. XL Pro has started adopting and using the Comodo One RMM solution within Comodo One MSP, uploading devices and endpoints to help the company monitor and service its customers across Halifax and West Yorkshire. Because the managed services solution from Comodo is free, XL Pro has the option to reinvest the cost savings it is achieving back into its business – giving the company more financial flexibility to better serve its customer base and grow.
Operational Impact
Quantitative Benefit
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