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Company Reduces MTTR from 15 hours to 15 minutes With NETSCOUT Service Edge Monitoring
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - API Integration & Management
Applicable Functions
- Business Operation
Use Cases
- Predictive Maintenance
- Real-Time Location System (RTLS)
Services
- System Integration
- Training
The Challenge
The company’s online application services require constant availability, with consistent responsiveness and performance for their tens of thousands of clients and millions of end-users accessing essential information. The company had recently experienced more than a dozen outages lasting in excess of five hours to triage, troubleshoot, and resolve. In some cases, they required a war room to be spun up involving 20 or more IT staff, vendors, and third-party service providers at all hours of the day and night. Not surprisingly, some of these protracted outages gained the scrutiny of the new CIO and led to the formation of several action plans to reduce and avoid similar future incidents.
About The Customer
From its early beginnings in the mid 1900’s, this focused, driven corporation grew from a small, local business to a major international leader in business process outsourcing (BPO) and human resources and human capital management (HCM). Supporting clients around the world, this company provides cloud-based, online applications used in a variety of human resources and employee management activities. In the forefront of most major technology advancements in its industry, digital transformation has become a point of distinction for this company. They are acutely aware of the importance of highquality performance for all their client interactions. Disruptions are unacceptable when customer deadlines are concerned. Their IT organization is committed to ensuring that all their users have a high-quality experience with all their applications from wherever they are accessing them.
The Solution
Following a rigorous analysis of the several choices for network and application performance management available to this organization, the IT team collectively determined NETSCOUT, with its recently introduced Smart Edge Monitoring solution provided the level of detailed visibility, proactive analysis, early detection of emerging problems, troubleshooting workflows, and trending for baselining and capacity planning that would help them meet the CIO’s directives. In collaboration with NETSCOUT, the team designed the Smart Edge Monitoring visibility strategy to include: nGeniusONE Service Assurance solution for single pane of glass analysis for triage, alarming, troubleshooting, trending, network and application performance assurance. nGenius Packet Flow Operating System (PFOS) for Certified 7000 series packet brokers to distribute packets from the 40GB high-capacity links in the data centers to downstream devices, including InfiniStreamNG appliances and other tools.
Operational Impact
Quantitative Benefit
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