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Credit Sense Achieves Significant Savings and Efficiency with New Relic
Technology Category
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Consumer Goods
- Finance & Insurance
Applicable Functions
- Quality Assurance
Use Cases
- Leasing Finance Automation
- Time Sensitive Networking
Services
- Cloud Planning, Design & Implementation Services
The Challenge
Credit Sense, a platform that enables consumers to safely share their data and connect with services faster, was facing significant challenges in managing its cloud costs and diagnosing problems in its system. The company had developed a comprehensive data aggregation and analysis solution to solve key affordability, compliance, and risk management challenges faced by lenders when assessing customers for credit and other services. However, the company had no monitoring tools in place, which was affecting its ability to manage its Amazon Web Services (AWS) costs and quickly diagnose system issues. This was critically affecting their clients in the finance industry, who relied on Credit Sense for their customer on-boarding process.
About The Customer
Credit Sense is a platform that empowers consumers to leverage their data to negotiate better deals, connect with services faster, and achieve their personal goals. The company operates within a secure, consent-driven framework that provides consumers with visibility of what they’ve shared with whom, and direct agency over their consents. Credit Sense has developed a comprehensive data aggregation and analysis solution that solves key affordability, compliance, and risk management challenges faced by lenders when assessing customers for credit and other services. The company operates across Australia, New Zealand, and Canada, and is trusted by clients in the finance industry to play a key role in their customer on-boarding process.
The Solution
The solution to Credit Sense's challenges came in the form of New Relic, a cloud-based software analytics service. The company decided to take a risk and try out New Relic, a decision that paid off handsomely. Deploying New Relic was quick and seamless, taking less than 24 hours to set up out-of-the-box functionality and dashboards. With New Relic, Credit Sense was able to quickly identify anomalies and narrow down the exact time an issue occurred. The company also used New Relic to index all of its resources on AWS against what services they were providing to customers, and assigning an associated cost. This allowed Credit Sense to rank all of its services from most expensive to least expensive, and sanity check each one against the value it was giving customers and the company. This led to a reconsolidation of certain services and removal of unused ones.
Operational Impact
Quantitative Benefit
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