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Cumberland waste gets a digital ‘pick me up’
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Functional Applications - Remote Monitoring & Control Systems
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Cities & Municipalities
- Recycling & Waste Management
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Digital Thread
- Process Control & Optimization
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
The Challenge
Cumberland Council faced significant challenges in managing their waste services, including kerbside clean-ups and dumped rubbish pickups. The primary issues were a lack of visibility and inefficient management of these services. The existing process was cumbersome, leading to poor customer experience and inefficiencies in job allocation to the waste services contractor. The Council needed a solution that could streamline the booking process for residents, improve job allocation, and provide valuable data insights into the efficiency and usage of the waste services operation. The goal was to rethink the kerbside collection process to enhance customer experience, streamline operations, and gain better visibility into the day-to-day running of the waste services.
About The Customer
Cumberland Council is a local government authority in Australia responsible for providing a range of services to its residents, including waste management. The Council oversees kerbside clean-ups, dumped rubbish pickups, and other waste-related services. With a large and diverse population, Cumberland Council aims to deliver efficient and effective services to its community. The Council's waste management team includes both technical and non-technical staff who work together to ensure the smooth operation of waste services. The Council is committed to leveraging technology to improve service delivery and enhance the overall customer experience for its residents.
The Solution
Cumberland Council partnered with OneBlink to develop a comprehensive solution using their 'code-optional' application development tools. The solution included three main components: a resident web app for booking clean-up services and reporting dumped rubbish, a Council staff app for managing and allocating customer booked jobs, and an app for the waste services contractor to access real-time job information. OneBlink also built and supported a custom-designed database to store all customer job data, which was integrated with the Council's existing property rates database. The data was made accessible to all three apps through an API layer, simplifying and standardizing access to customer job data. The solution provided increased visibility into the waste services operation, allowing the Council to generate reports, transfer data to their Business Intelligence tool, and gain deep insights from the underlying job and customer data. The applications were incrementally enhanced over 12 months to improve user experience and streamline the waste booking process further.
Operational Impact
Quantitative Benefit
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