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CUNY School of Law delivers frictionless admin decision-making after going digital with ProcessMaker
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Education
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Predictive Quality Analytics
- Process Control & Optimization
Services
- Software Design & Engineering Services
- System Integration
The Challenge
CUNY School of Law needed to eliminate the manual and paper-intensive tasks that were causing bottlenecks and redundancy in essential decision-making workflows. The school fields administrative requests across a number of offices that are slowed by manual steps — notably in Admissions, Financial Aid, and Human Resources. Staff and students rely on human-driven info entry, manual paperwork, email follow-ups, and physically walking between offices to notify process stakeholders. Without a centralized, transparent way to track and assign responsibility, processes ran densely with obscured bottlenecks and repetitive communications. Ultimately, error-prone inefficiencies absorbed time, money, and hours of labor — running counter to CUNY Law’s pride in delivering exceptional student services.
About The Customer
CUNY School of Law is part of the larger CUNY (City University of New York) system and is the nation’s #1 public interest law school. Its dual mission to practice law in the service of human needs — and transform the teaching, learning, and practice of law to include those it has excluded, marginalized, and oppressed — makes it a singular institution. As the only publicly funded law school in New York City, CUNY Law increases access to excellent legal training through this mission. The City University of New York is the public university system of New York City. It is the largest urban university system in the United States. CUNY was founded in 1961 and comprises 26 campuses: eleven senior colleges, seven community colleges, one undergraduate honors college, and seven post-graduate institutions. The university enrolls more than 275,000 students and counts 13 Nobel Prize winners and 24 MacArthur Fellows among its alumni.
The Solution
Using ProcessMaker’s workflow solution, CUNY School of Law digitized and automated key operational workflows for more visible, agile student-to-staff and inter-staff interactions — across Human Resources, the Admissions office, and Financial Aid. They adopted the low-code business process management (BPM) and workflow software, which allowed even non-technical CUNY Law staff to easily map out and digitally streamline their existing manual processes. The school used ProcessMaker to create a fully digital admissions application, enabling the process to be fully automated. All admissions follow-ups with students for additional information, verifying accuracy, and any requests for further action can now be done with limited to no human staff intervention. The school is currently working with ProcessMaker to integrate with PayPal and enable a streamlined way for students to deposit for class seat reservations.
Operational Impact
Quantitative Benefit
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