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Cushman & Wakefield's Successful Implementation of a Centralized Knowledge Management Solution
Applicable Industries
- Education
Use Cases
- Virtual Training
Services
- Training
The Challenge
Cushman & Wakefield, like many international service firms, faced significant challenges in training employees on internal policies and procedures. The primary issue was the scattered nature of resources, making it difficult for employees to find the right training content when needed. The company needed a centralized knowledge base where Subject Matter Experts (SMEs) could contribute their knowledge, and employees could easily access this information. Additionally, the Senior Training Manager, Derek, aimed to enhance the employee experience of using training materials and gain more control over the content and format of the knowledge base.
About The Customer
Cushman & Wakefield is an international service firm that, like many others, faces challenges in training employees on internal policies and procedures. The company needed a solution that would allow SMEs to contribute their knowledge to a centralized database, which could then be easily accessed by employees. The Senior Training Manager, Derek, was particularly interested in improving the employee experience of using training materials and having more control over the content and format of the knowledge base.
The Solution
The company adopted ScreenSteps, a knowledge management solution, to address these challenges. Derek's initial focus was to consolidate all existing training resources into ScreenSteps. This process involved reaching out to SMEs to contribute their expertise to the knowledge base. Once the content was in ScreenSteps, it was easy to organize, making it more accessible for employees. The solution provided a platform where Derek could control the type and format of content, ensuring that only relevant and useful information was included in the knowledge base. The ease of search functionality in ScreenSteps significantly improved the employee experience of using training materials.
Operational Impact
Quantitative Benefit
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