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ICONICS > Case Studies > Customer Success Story: City of Cumberland Water/Wastewater
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Customer Success Story: City of Cumberland Water/Wastewater

Technology Category
  • Platform as a Service (PaaS) - Connectivity Platforms
  • Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
  • Cities & Municipalities
  • Utilities
Applicable Functions
  • Facility Management
  • Maintenance
Use Cases
  • Remote Asset Management
  • Water Utility Management
Services
  • Software Design & Engineering Services
  • System Integration
The Challenge
The City of Cumberland, Maryland, needed a system to visualize information of remote pumping stations, elevated tanks, and reservoir levels for the Water Filtration Plant. They also needed to visualize and report information about Combined Sewer Overflow (CSO) events, which are important to the Wastewater Treatment Plant and the surrounding watershed authorities. When it rains, or when snow melts, there exists potentials for CSO events. Once manual and highly labor-intensive, these events are now tracked in real time and reported on as soon as the event has ended.
About The Customer
The City of Cumberland, Maryland (population 25,000) is a beautiful little city nestled among the Appalachian Mountains. Established in 1787, it’s the home of the first national road, now known as Route 40 or National Highway. Over the years, it has also been home to numerous railroads and was the western terminus of the famous C&O Canal. Cumberland sits approximately 950 feet above sea level and has an annual rainfall of 36.5 inches and an annual snowfall of 34.1 inches. The city operates a Water Filtration Plant and a Wastewater Treatment Plant, both of which needed a system to visualize and report on various data points.
The Solution
ICONICS Software was deployed on dedicated workstations at the Water Filtration Plant and the Wastewater Treatment Plant. They utilize GraphWorX™32 for process visualization and operator runtime information. Both AlarmWorX™32 and TrendWorX™32 are deployed and remotely log data to a main server-class computer running Microsoft SQL Server located downtown. The server uses ReportWorX™, part of the ICONICS BizViz™ suite, to automatically generate reports for both the Water Filtration Plant and the Wastewater Treatment Plant. AlarmWorX™32 Multimedia runs on the server to provide remote alarm annunciation to plant personnel. ICONICS WebHMI™ also runs on the server allowing plant supervisors remote access to the system, anywhere in the city.
Operational Impact
  • At the Water Filtration Plant, with pump station intrusion alarms and pump failure alarms, plant operators can respond to critical problems as they arise, saving valuable time and money.
  • Having real-time information allows the Wastewater Treatment Plant personnel to provide surrounding watershed authorities with the information they need to respond accordingly to overflow situations.
  • Information that has been gathered could possibly save the city on future capital expenditures by allowing them to build structures based on actual and not estimated capacities.

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