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Information Builders > Case Studies > Davenport University Advances Students With Analytics
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Davenport University Advances Students With Analytics

Technology Category
  • Analytics & Modeling - Predictive Analytics
  • Analytics & Modeling - Real Time Analytics
  • Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
  • Education
Applicable Functions
  • Business Operation
  • Human Resources
Use Cases
  • Predictive Maintenance
  • Predictive Quality Analytics
  • Predictive Replenishment
  • Predictive Waste Reduction
  • Real-Time Location System (RTLS)
Services
  • Data Science Services
  • System Integration
The Challenge
Davenport University, a private, nonprofit university with 11 campuses throughout Michigan, was facing challenges in analyzing, calculating, and distributing student data from a Banner ERP system to workers with varying needs in multiple departments. The university was looking to improve student retention and reduce the time it takes to calculate financial aid awards. They needed a solution that could access, analyze, and visualize information in its Ellucian Banner ERP system, as well as report against many other internal and external data sources.
About The Customer
Davenport University is a private, nonprofit, multi-location university with 11 campuses throughout Michigan and additional courses available online. The university offers associate, bachelor’s, and master’s degrees, diplomas, and post-grad certification programs in business, technology, health, and graduate studies (MBA). The university has approximately 13,500 students enrolled across the Michigan campuses and many more students enrolled online. The university was looking to improve student retention and reduce the time it takes to calculate financial aid awards.
The Solution
Davenport University uses Information Builders’ WebFOCUS business intelligence (BI) and analytics platform to access, analyze, and visualize information in its Ellucian Banner ERP system, as well as to report against many other internal and external data sources. WebFOCUS has had a pervasive impact on the university, especially in the financial aid department. The platform considers charges, course codes, vacation days, and course adds/deletions, and then formats the information for easy review. This high degree of automation has allowed the team to progress from manually calculating awards to simply auditing the results that WebFOCUS generates automatically. WebFOCUS also notifies the financial aid department when students make changes to their status that necessitate corresponding changes to their aid packages.
Operational Impact
  • WebFOCUS has moved to the head of the class as the analytics engine of choice in multiple departments, including registration, financial aid, finance, budgeting, HR, admissions, advising, IT, and institutional research.
  • WebFOCUS has become popular because it can do what many other software products cannot: bring together a diverse set of data sources for unified reporting and analysis.
  • WebFOCUS can deliver information on demand through a simple report or InfoApp. InfoApps provide a convenient interface through which users can analyze and interact with the data.
Quantitative Benefit
  • The university reduced the time it takes to calculate financial aid awards by 80 percent.
  • Improved student retention by two to three percentage points per year for five years running.

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