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DAZ Systems Enhances Global Collaboration with RingCentral
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Sensors - Camera / Video Systems
Applicable Industries
- Retail
- Telecommunications
Use Cases
- Inventory Management
- Time Sensitive Networking
Services
- System Integration
The Challenge
DAZ Systems, Inc., a global Oracle Platinum Partner, specializes in deploying Oracle ERP applications for enterprise companies across various industries. The company, with 250 employees in the US and 100 in India, faced a significant challenge in its communication infrastructure. The company had three different phone services for its three groups: an outdated PBX-based system at the headquarters, cell phones for consultants, and a separate phone system for the team in Hyderabad, India. Additionally, the company had a video conferencing solution, but its use was limited due to cost. Eric Andresen, VP of Support and Hosting at DAZ, recognized the need for improvements. The PBX was no longer supported, communication between the US and offshore team was limited and costly, and the company lacked a follow-the-sun 800 number. Andresen's plan was to consolidate these disparate systems into a single cloud-based business communications system.
About The Customer
DAZ Systems, Inc. is a worldwide Oracle Platinum Partner headquartered in El Segundo, CA. Founded in 1995, the company has 350 employees and specializes in helping enterprise global companies deploy Oracle ERP applications. Over the past decade, DAZ has completed more than 500 ERP implementations for companies in a wide range of industries, including media, manufacturing, life sciences, and retail. The company has a diverse workforce, with approximately 30 employees working in the headquarters, two-thirds of the workforce made up of consultants delivering Oracle implementation services on-site at customers’ offices across the United States, and a third group handling remote support, located across the US and in Hyderabad, India.
The Solution
Andresen chose RingCentral as the solution to DAZ's communication challenges. RingCentral offered a wide range of functionalities, including phone service, a team collaboration platform (RingCentral Glip), and extended voice and video conferencing (RingCentral Meetings™). Additionally, RingCentral's integrations with other popular software applications were a significant advantage. The cost of the RingCentral solution was also attractive. For the same amount DAZ was previously paying for video conferencing, they were able to get much more functionality with RingCentral. This included a global phone service providing a direct connection to India, a true follow-the-sun 800 number, and roving business lines. It also included HD video conferencing with Meetings and team collaboration with Glip. As a result, DAZ was able to replace less secure and inconsistent chat clients and implement Glip across employees globally.
Operational Impact
Quantitative Benefit
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