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RingCentral > Case Studies > Deep South's Transformation: From Archaic Systems to Flexible Cloud Communications

Deep South's Transformation: From Archaic Systems to Flexible Cloud Communications

Technology Category

Sensors - GPS

Applicable Industries

Finance & Insurance
Telecommunications

Use Cases

Inventory Management
Usage-Based Insurance

Services

System Integration

The Challenge

Deep South, a commercial insurance provider, was grappling with an outdated on-premise PBX system that was not only lacking in functionality but also difficult to maintain. The system was so complex that the company's IT staff were unable to service it independently and had to rely on an external telephony consultant. This situation was not only inconvenient but also costly. Furthermore, the company's remote workers were facing challenges with the old phone system. They had to rely on mobile phones for communication, which was not an efficient or reliable solution. The company needed a more flexible, reliable, and easy-to-manage communication system that could cater to both on-site and remote employees.

About The Customer

Deep South is a commercial insurance provider that has been in operation for over 40 years. The company offers insurance for a variety of commercial needs, including business vehicles, trucking, property, general liability, and inland marine. In addition to insurance, Deep South also provides underwriting, in-house loss control, and claim service to its clients. Founded in 1967 and headquartered in Irving, Texas, Deep South has a workforce of 100 employees spread across the U.S.

The Solution

Deep South turned to RingCentral's cloud communications solution to address its communication challenges. The company's remote users were the first to transition to this new system. Despite a short notice of two weeks for moving a group of employees out of their office space, the IT team was able to set up the new phone system without any missed calls. RingCentral Office® provided a reliable, centralized communications system that kept all employees connected, regardless of their location. The system also offered features that enhanced efficiency. These included Call Forwarding and direct extension-dialing from any device or location. The integrated fax features allowed the company to eliminate fax machines and the expensive analog lines they required. Additionally, the ability to access call logs enabled Deep South’s management team to track the metrics behind its customer engagement goals.

Operational Impact

The transition to RingCentral's cloud communications solution has brought about significant operational improvements for Deep South. The new system is not only easier to manage but also offers enhanced functionality. The company's IT staff can now handle the system independently, eliminating the need for an external consultant. The system's features, such as Call Forwarding and direct extension-dialing, have empowered efficiency among employees. The integrated fax features have simplified processes by eliminating the need for fax machines. Furthermore, the ability to access call logs has provided the management team with valuable insights into customer engagement metrics. Overall, the new system has improved communication and efficiency, regardless of the employees' location.

Quantitative Benefit

Elimination of the need for an external telephony consultant, leading to cost savings
Removal of expensive analog lines required by fax machines, resulting in further financial savings
Ability to set up the new phone system for remote workers within a short notice of two weeks without any missed calls