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Resco > Case Studies > Dentaid Benelux sales representatives save one hour each day thanks to Resco
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Dentaid Benelux sales representatives save one hour each day thanks to Resco

Technology Category
  • Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
  • Healthcare & Hospitals
Applicable Functions
  • Sales & Marketing
Use Cases
  • Remote Asset Management
Services
  • System Integration
The Challenge
Dentaid’s biggest challenge was finding a solution with reliable offline capabilities and fast data synchronization. The company’s sales representatives visit Dental specialists and pharmacists in the Benelux area daily. The sales reps present and advise them on the company’s products. To simplify their work, the sales reps used the Microsoft Dynamics 365 CRM app. That allowed them to ditch heavy folders while in the field. Instead, they could access the necessary information directly in the app. However, they realized the Microsoft app lacked the offline capabilities they needed.
About The Customer
Dentaid is a global company in oral health research based in Barcelona, Spain. It aims to improve people’s oral health through education, research, development, and constant innovation. The company operates its own research center and collaborates with professionals from around the world. This scientific approach gives the company a significant competitive advantage over other dental health companies that often lack laboratory facilities. Dentaid Benelux, based in the Netherlands, is a part of this global company and has a team of 50 employees.
The Solution
To address this challenge, Dentaid and its implementation partner explored various options to add advanced mobility to their existing solution. Their priority was having fast sync, customization, and offline capabilities. This was to accommodate the needs of the sales reps, who spend their days traveling and visiting clients in various locations. Ultimately, they chose Resco. Its solution offers superior customization options, a user-friendly interface, and industry-leading offline capabilities. Salespeople from various regions within Benelux now use the solution. New users need little time to learn the ropes and the app has exceptional support. To meet the sales reps’ requirements, Dentaid customized the Resco solution. Dentaid’s salespeople manage their schedules independently. They plan most of the appointments upfront, but not all. They also visit dental offices where they introduce Dentaid’s products to (potential) customers.
Operational Impact
  • Resco’s superior synchronization allows sales reps to work from anywhere. This includes basements, hospitals, and areas with limited or no internet access. There’s no need for paper forms. Dentaid’s sales reps can record information and complete reports directly in the field. They don’t have to worry about losing their data. Everything is in the cloud, and they have access to the right insights whenever they need them.
  • Thanks to Resco, Dentaid’s sales reps can fill out reports between appointments. This helps them save an hour daily, as they don’t have to spend extra time on it at home. It also means that they can complete more appointments in a day.
  • The Resco app is straightforward, so Dentaid’s sales reps are comfortable with the solution. After reading the manual, it only takes a short time to learn how to use it, and they learn the rest quickly on the job.
Quantitative Benefit
  • Saves 1 hour a day
  • Became 100% paperless

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