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RingCentral > Case Studies > Dickerson Employee Benefits Enhances Communication with RingCentral

Dickerson Employee Benefits Enhances Communication with RingCentral

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)

Applicable Industries

Finance & Insurance
Telecommunications

Applicable Functions

Maintenance
Sales & Marketing

Use Cases

Usage-Based Insurance

Services

System Integration

The Challenge

Dickerson Employee Benefits, a full-service general insurance agency based in Los Angeles, California, was facing significant challenges with their existing telecommunications providers. For a decade, the company relied on PBX systems that were not only unreliable due to frequent power outages caused by local weather conditions but also required external technicians for maintenance. The situation worsened when the company discovered that a provider had sold them a refurbished PBX system under the guise of it being brand new. The company's growth over the years, including an almost doubling of its workforce and expansion statewide, further complicated the situation. More employees meant more phones to manage, and the company's president, Michael Wolff, who frequently travels between the United States and Germany, needed a system he could access and manage from anywhere.

About The Customer

Dickerson Employee Benefits Insurance Services is a full-service general insurance agency founded in 1965. The company is committed to providing equal access to affordable healthcare and offers a range of services, including quotes, customer service, underwriting, retention, renewal, individual sales, and large group consulting services. Based in Los Angeles, California, the company has 58 employees and has grown significantly over the past decade, expanding statewide. The company's president, Michael Wolff, is a frequent traveler between the United States and Germany.

The Solution

The solution to Dickerson Employee Benefits' communication challenges came in the form of RingCentral, a cloud-based phone system. Referred to the company by a friend whose company was already using the system, Wolff found RingCentral ideal for IT and maintenance purposes. The system's all-inclusive nature meant that the company could do away with third-party faxing services. Employees could also customize their own settings, such as changing voicemail messages and hold music. The switch to RingCentral not only provided the company with a reliable communication system but also increased mobility for its employees. The system's practical features and the convenience it offered made it a valuable asset for the company.

Operational Impact

The switch to RingCentral has brought about significant operational improvements for Dickerson Employee Benefits. The company no longer has to deal with the unreliability of PBX systems or the need for external maintenance technicians. The all-inclusive nature of the RingCentral system has eliminated the need for third-party faxing services, simplifying operations. Employees now have the ability to customize their own settings, enhancing their user experience. The increased mobility that the system offers has also been a significant benefit, particularly for the company's president, who can now manage the system from anywhere. Overall, the switch to RingCentral has enhanced the company's communication capabilities and streamlined its operations.

Quantitative Benefit