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Digital Transformation in Pest Management: A Case Study of Bio Pest Management
Technology Category
- Cybersecurity & Privacy - Security Compliance
- Robots - Wheeled Robots
Applicable Industries
- Buildings
- Telecommunications
Applicable Functions
- Procurement
- Quality Assurance
Use Cases
- Agriculture Disease & Pest Management
- Real-Time Location System (RTLS)
Services
- System Integration
The Challenge
Bio Pest Management, a London-based pest management company with over 25 years of industry experience, was seeking to enhance its operations and customer service. The company, which serves both commercial and domestic buildings, was looking for a cost-effective solution to manage its pest control services while also protecting the environment and wildlife. Despite trying several software solutions, none seemed to meet their specific needs. They needed a system that could provide a seamless journey for all stakeholders involved, including technicians, the administration team, and customers. The company also wanted to maintain and accrue accreditations from organizations like BPCA, NPTA, and Safe Contractors, which required a robust paper trail of all jobs.
About The Customer
Bio Pest Management is a professional pest management business based in London, serving all London postcodes and home county areas. With over 25 years of industry experience in commercial and domestic buildings, the company is committed to providing high-quality service across all departments of their operation. Their service technicians are customer-focused and fully trained & qualified for the Royal Society of Public Health Level 2 pass in pest management. The company has retained a number of clients over the years through trust and quality of service. Their key focus is to provide cost-effective pest management solutions while protecting the environment and wildlife.
The Solution
Bio Pest Management found the solution to their challenges in FIELDMOTION's Pest Control management software. The software offered a range of features that suited the company's needs, including an easy-to-use app for technicians, a customer portal, and a system for in-house audits. The app allowed technicians to scan checkpoints and quickly generate invoices, quotes, estimates, and purchase orders once work was completed. The customer portal enabled customers to track the progress of the work being carried out, fostering transparency and trust. The software also facilitated digitalization of all forms, from Health & Safety to Treatment Reports and Compliance Forms, which could then be easily incorporated into reports for audits. Additionally, the software's job scheduling feature allowed the company to track every job on the platform's calendar, ensuring no job was lost and compliance was always met.
Operational Impact
Quantitative Benefit
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