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Assignar > Case Studies > Digital Transformation of Aaction Traffic: A Case Study
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Digital Transformation of Aaction Traffic: A Case Study

Technology Category
  • Infrastructure as a Service (IaaS) - Cloud Databases
  • Processors & Edge Intelligence - Embedded & Edge Computers
Applicable Industries
  • Finance & Insurance
  • Paper & Pulp
Use Cases
  • Traffic Monitoring
  • Transportation Simulation
The Challenge
Aaction Traffic, a traffic control provider in Brisbane Metropolitan and South East Queensland, was facing challenges with their traditional, manual business operations. The company, known for its commitment to safety and efficiency, was struggling with the limitations of paper-based processes. These processes were not only costly due to human errors but also required more employees, thus increasing operational costs. The manual system also delayed the delivery of documents to clients, as they had to wait for physical copies. Furthermore, the employees had to deal with issues such as incorrect pay and missing daily fares. The company also faced challenges with their scheduling process, which was managed through Google Sheets and required constant back-and-forth communication.
About The Customer
Aaction Traffic is a traffic control provider operating in Brisbane Metropolitan areas and throughout South East Queensland. The company is known for its certified trained personnel in Traffic Management Design and its ability to provide a fast response to emergency call-outs. Aaction Traffic prides itself on providing a safe working environment for clients and traffic controllers, backed by comprehensive OH&S policies. The company is committed to running safe and extremely efficient business operations. Their early adoption of technology from operations to accounting systems sets them apart from their competition.
The Solution
In 2018, under the leadership of the new Managing Director, Paul Kelly, Aaction Traffic decided to transition to a digital solution. They adopted a cloud-based tech stack for their operations and accounting systems. They used Assignar for operations and MYOB for accounting. Assignar was used for forms, timesheets, dockets, and scheduling. This digital solution eliminated the need for paper, making the process more efficient and easy for the team. The digital docket in Assignar allowed the traffic controllers to submit their documents instantly, and the clients could receive a copy straight in their email. The cloud-based system also enabled the team to work from home. From a scheduling perspective, Assignar eliminated the need for back-and-forth communication. The platform allowed the scheduler to easily check who had declined or accepted shifts, eliminating the need to chase them up.
Operational Impact
  • The transition to a digital solution significantly improved Aaction Traffic's operational efficiency. The cloud-based system allowed the team to work from home, thus providing flexibility. The digital docket system in Assignar ensured instant delivery of documents to clients, enhancing customer satisfaction. The digital solution also improved the morale and harmony among the traffic controllers as they no longer had to chase up the team for missing daily fares or incorrect penalty rates. The digital scheduling process eliminated the need for constant communication, making the process much easier and efficient. Overall, the digital transformation significantly improved the company's operational efficiency and customer satisfaction.
Quantitative Benefit
  • Reduced operational costs due to the elimination of manual processes and human errors.
  • Increased efficiency in document delivery to clients.
  • Improved accuracy in employee pay and reduced instances of missing daily fares.

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