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Digital Transformation of Banagher totalhealth Pharmacy with Bizimply
Applicable Industries
- Healthcare & Hospitals
Use Cases
- Personnel Tracking & Monitoring
- Time Sensitive Networking
The Challenge
Banagher totalhealth Pharmacy, an independently owned pharmacy based in Banagher, faced significant challenges in managing its workforce. The owner, Joan Hennessy, struggled with scheduling, time tracking, and payroll management. The Time and Attendance data was often inconsistent, leading to manual filling of timesheets and high labour costs due to inaccuracies in overtime or holiday rate calculations. The scheduling process was also cumbersome, involving a combination of Excel spreadsheets and WhatsApp messages to organize, publish, and share the rotas. This often led to staff missing their shifts due to missed notifications or misreading the rota, leading to rising frustrations.
About The Customer
Banagher totalhealth Pharmacy is an independently owned pharmacy based in the small Offaly town of Banagher. Opened by Joan Hennessy in 2005, the pharmacy has been serving the health needs of the local community. In 2014, the pharmacy joined forces with the totalhealth Pharmacy Group and rebranded, growing with the support of the large national network while retaining the core values of an individual, personalized service from a caring family business. Despite being part of a larger network, the pharmacy faced challenges in workforce management, which were overcome by implementing Bizimply.
The Solution
Bizimply, a workforce management software, was implemented to overcome these challenges. It automated a significant part of the payroll process, eliminating manual calculations for overtime payments. The software provided accurate data, which Joan could access from anywhere through the Bizimply app. The scheduling process was also significantly improved. The schedule could now be completed in minutes, with a drag-and-drop feature for shifts. The software also automatically updated labour costs on a graph as the schedule was built, providing Joan with an overview of the costs for the week. Additionally, Bizimply helped Joan keep track of employee requests for holiday leave, streamlining the process and reducing administrative work.
Operational Impact
Quantitative Benefit
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