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FlowForma > Case Studies > Digitization Pushes the Envelope
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Digitization Pushes the Envelope

Technology Category
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Construction & Infrastructure
Applicable Functions
  • Discrete Manufacturing
  • Quality Assurance
Use Cases
  • Construction Management
  • Process Control & Optimization
Services
  • Software Design & Engineering Services
The Challenge
Sullivan Engineering, a New York-based civil engineering firm, was struggling to scale and meet market demand due to error-prone paper processes and process knowledge trapped in people’s heads. The company’s 60 full-time employees run and execute multiple construction contracts simultaneously, which was becoming increasingly difficult with their existing systems. The company spent three months searching for the best platform to digitize their processes and eventually chose FlowForma due to its no-code solution.
About The Customer
Sullivan Engineering is a New York-based civil engineering firm that specializes in exterior restoration services, including facade restoration, roofing, and window replacement. The company is in high demand, with 60 full-time employees running and executing multiple construction contracts simultaneously. The company was struggling to scale and meet market demand due to error-prone paper processes and process knowledge trapped in people’s heads. They needed a solution that could help them digitize their processes and create a knowledge repository.
The Solution
Sullivan Engineering implemented FlowForma's no-code Digital Process Automation solution. The company's first 'flow' was a Covid Checklist, a form for ensuring employees were safe to work during the pandemic. This was followed by Field Reports, a flow used to provide a detailed record of site visits. Previously, these reports were created using different types of documents, culminating in a PDF with handwritten notes. The process was digitized as a templated form with all inputs residing in one place. The Field Report also provided the structure for Weekly Investigation Reports, used for updates and project milestones or for more granular reporting on specialist areas, like a roof survey.
Operational Impact
  • Project review processes are completed in half the time – one day as opposed to two.
  • The company has succeeded in its plan to reduce paperwork in the business and is using digitization to do things differently.
  • FlowForma has enabled Sullivan Engineering to scale and meet increasing market demand.
Quantitative Benefit
  • Huge time-saving leads to cost savings, and that allows the company to take on almost twice as many deliverables as they normally would.

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