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Information Builders > Case Studies > DST Systems Transforms Applications with Information Builders’ BI and Analytics
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DST Systems Transforms Applications with Information Builders’ BI and Analytics

Technology Category
  • Analytics & Modeling - Real Time Analytics
  • Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
  • Finance & Insurance
  • Healthcare & Hospitals
Applicable Functions
  • Business Operation
  • Sales & Marketing
Use Cases
  • Demand Planning & Forecasting
  • Predictive Maintenance
  • Supply Chain Visibility
Services
  • Data Science Services
  • System Integration
The Challenge
DST Systems, a leading provider of strategic advisory services, transformative technologies, and operations outsourcing services to the financial and healthcare industries, was seeking to enhance their analytics capabilities. The company's leadership wanted to acquire a complete BI platform and formulate a comprehensive data management strategy. The existing software solutions from IBM and Oracle were not meeting DST's business needs. As data and analytics became progressively more important to the services DST provides to its clients, senior managers needed a data management and analytics platform that could take the company to the next level. They needed a solution that could leverage its existing IT resources, applications, and security models.
About The Customer
DST Systems, Inc. is a leading provider of strategic advisory services, transformative technologies, and operations outsourcing services to the financial and healthcare industries. The company is based in Kansas City, Missouri and helps its clients master the escalating complexities of customer, business, and regulatory requirements. DST Systems relies on deep industry knowledge, critical infrastructure, and service excellence to deliver its services. The company has more than 13,000 employees and generates $2.7 billion in revenue. DST Systems' clients include companies in the financial services, healthcare, and insurance industries.
The Solution
DST Systems chose to implement Information Builders’ business intelligence (BI) and analytics solutions. The integrated analytics platform offered by Information Builders for data management, data visualization, and performance management had the potential to transform DST’s internal operational processes and be embedded in DST’s customer-facing applications. The company used WebFOCUS, PMF, and InfoAssist to create custom, self-service analytics for internal use, as well as for customer-facing applications. The technology enabled more than a dozen DST business units to create analytic content using a visual, low-code environment. DST also embedded WebFOCUS and InfoAssist into two customer-facing software solutions: Automated Work Distributor (AWD) and DST Pharmacy Solutions.
Operational Impact
  • The IT team no longer has to spend time creating, modifying, and customizing reports for its clients.
  • The business community enjoys on-demand analytics for performance management, workflow automation, and other information management needs.
  • WebFOCUS has become DST’s enterprise standard for analyzing data from cloud and on-premise information systems.
Quantitative Benefit
  • WebFOCUS is now broadly used by DST’s worldwide staff of 13,000 employees, as well as by customers at hundreds of companies.
  • Nearly 300 people use InfoAssist to query and analyze the JIRA data, which is loaded into a BI warehouse.

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