du’s Business Success is Enabled by Archer® Suite

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration
Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Infrastructure Inspection
Regulatory Compliance Monitoring

Services

Cloud Planning, Design & Implementation Services
Cybersecurity Services

The Challenge

du, a telecommunications service provider in the UAE, was tasked with contributing to the country's Vision 2021, which aims to make the UAE a global leader in various sectors, including telecommunications. As part of this vision, du was chosen as the Strategic Partner for the Smart Dubai Platform, a smart city initiative. To ensure the protection of customer data, a critical aspect of their business, du created the Technologies, Security, and Risk Management Department (TSRM). TSRM needed a global risk and compliance (GRC) software solution to enhance labor efficiency, monitor adherence to regulatory standards, evaluate, assess and mitigate risk, and report all of this information to senior management.

About The Customer

du is a telecommunications service provider in the United Arab Emirates, serving 9 million individual customers with its mobile, fixed line, broadband internet, and home services over its 4G LTE network. The company also caters to over 100,000 UAE businesses with its vast range of ICT and managed services. In 2010, the UAE launched Vision 2021 to make the country a world leader by the Golden Jubilee of its union. As part of this vision, du was chosen as the Strategic Partner for the Smart Dubai Platform, a smart city initiative. To ensure the protection of customer data, a critical aspect of their business, du created the Technologies, Security, and Risk Management Department (TSRM).

The Solution

TSRM identified and deployed Archer Suite, a leader in integrated risk management solutions. The team adopted a phased approach to implementing the suite's various functions, starting with task management and moving on to development management, business continuity, and data and control configuration. Being cloud-enabled, Archer Suite supports du's evolving infrastructure and facilitates enterprise-wide visibility into the organization's performance against a set of risk-related key performance indicators. The management can access a dashboard at any time to see the latest top-ranked risks faced by the organization.

Operational Impact

Archer Suite supports du's evolving infrastructure and facilitates enterprise-wide visibility into the organization's performance against a set of risk-related key performance indicators.
The management can access a dashboard at any time to see the latest top-ranked risks faced by the organization.
Archer Suite is at the heart of du’s operations for risk management, and is driving both the accomplishment of maturity standards as well as the business plan for security management and enterprise risk mitigation.