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Efficiency Boost in Billing and Operations: A Case Study on Metro Transport Inc. and Axon Software
Applicable Industries
- Education
- Railway & Metro
Applicable Functions
- Logistics & Transportation
- Sales & Marketing
Use Cases
- Time Sensitive Networking
- Virtual Training
Services
- System Integration
- Training
The Challenge
Metro Transport Inc., a Brighton-based company that hauls sand and gravel, was facing challenges in managing their billing and operations due to an outdated system. The company was experiencing rapid growth, with sales and ticket numbers doubling in a short period. The old system was not integrated, making it difficult to look up information and duplicate tickets for data entry. The company was unable to email invoices to customers, and had to manually write down invoice numbers to look up account information, which was time-consuming. The ticket entry process was also cumbersome, especially with repetitive loads. The company was processing between 800-1000 tickets in a week, and the old system was not equipped to handle this volume efficiently.
About The Customer
Metro Transport Inc. is a company based in Brighton, Michigan, that specializes in hauling sand and gravel. The company was facing challenges in managing their operations due to an outdated system, particularly with the increase in sales and ticket numbers. They were processing between 800-1000 tickets in a week, and the old system was not equipped to handle this volume efficiently. The company needed a solution that could streamline their operations, improve efficiency, and cater to their specific needs. They found this solution in Axon Software, which they adopted in March.
The Solution
Metro Transport Inc. adopted Axon Software in March, transitioning from their old-fashioned system to a more integrated one. Axon Software provided a more efficient way to manage billing and operations. The software allowed the company to email invoices to customers directly, saving time and improving efficiency. It also made it easier to look up account information and return to the previous screen, eliminating the need to manually write down invoice numbers. The ticket entry process was simplified with the 'copy ticket' feature, which was particularly useful for repetitive loads. The software also provided flexibility in generating invoices, allowing the company to cater to specific customer requirements. For instance, for bigger customers who wanted separate tickets for sand in and dirt out on the same job, Axon Software made it possible to generate these without having to run separate invoices.
Operational Impact
Quantitative Benefit
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