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Empowering Small Business IT in the UK
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Platform as a Service (PaaS) - Connectivity Platforms
- Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries
- Professional Service
- Software
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Predictive Maintenance
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- Software Design & Engineering Services
- System Integration
The Challenge
LeadingEdge was looking for an intelligent RMM platform that included backend support as well as frontline, end user troubleshooting – all for one fixed monthly cost.
About The Customer
LeadingEdge, a U.K.-based IT services and support provider founded in 2000, ensures that small and medium-sized enterprises (SMEs) have the technology infrastructure and tools they need to be successful, and that systems operate effectively and efficiently every day. The company focuses on using information and communication technology to support business strategy and drive growth. LeadingEdge is known for its strong partnership with Continuum, leveraging their software, support, and services to deliver exceptional results for their clients.
The Solution
LeadingEdge leverages Continuum’s Remote Monitoring and Management (RMM) platform, a SaaS-based portal that allows MSPs to easily monitor, troubleshoot, and maintain desktops, servers, mobile devices, and other client endpoints. The platform is supported by nearly 600 technicians at Continuum’s Network Operations Centre (NOC), providing 24x7x365 monitoring and issue remediation. Additionally, Continuum’s Help Desk offers frontline support to end users via phone, email, or web-based chat. LeadingEdge also uses Continuum’s Network Assessment Tool, powered by RapidFire Tools, to conduct IT audits and generate detailed proposals for potential clients.
Operational Impact
Quantitative Benefit
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