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MindTickle > Case Studies > Enabling Faster, Scalable, and More Effective Onboarding with Mindtickle
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Enabling Faster, Scalable, and More Effective Onboarding with Mindtickle

Technology Category
  • Application Infrastructure & Middleware - Data Exchange & Integration
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Construction & Infrastructure
  • Software
Applicable Functions
  • Human Resources
  • Sales & Marketing
Services
  • Training
The Challenge
e-Builder, a company that develops and delivers cloud-based construction management software, was facing challenges with its onboarding process. The existing program was inconsistent and not suited for a rapidly growing team. The ramp time for new hires was suboptimal, which was affecting the company's productivity and sales. The company needed a solution that could streamline the onboarding process, reduce ramp time, and improve sales productivity.
About The Customer
e-Builder is a company based in Fort Lauderdale, Florida, founded in 1995. The company has over 150 employees and operates in the computer software industry. e-Builder develops and delivers cloud-based construction management software for facility owners and construction professionals to improve capital project outcomes. The company has an expanding sales force and recognizes the importance of establishing a streamlined and consistent onboarding process for its growing team.
The Solution
To address the inconsistencies and gaps in their existing onboarding process, e-Builder decided to implement Mindtickle’s sales readiness platform. This platform allowed the e-Builder team to establish a program that empowered managers to identify knowledge gaps within their teams and coach accordingly. The platform also provided a fast and easy way to confirm retention of knowledge. With the help of Mindtickle, e-Builder was able to create onboarding and training programs for various teams within the company, including the outside sales team, the partner team, account managers, solution engineers, BDRs, and customer success managers.
Operational Impact
  • e-Builder was able to establish a consistent onboarding program that set every rep up for success from day one.
  • Managers at e-Builder had better visibility into individual competencies and skill gaps, which allowed them to focus their energy on improving skills.
  • Sales managers were equipped with concrete data to fuel their coaching conversations.
Quantitative Benefit
  • One rep on the e-Builder team who went through Mindtickle training completed a new deal from start to finish on his own in well under six months.
  • The e-Builder team launched seven learning modules for their customer-facing teams in a single quarter.

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