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Enhancing Critical Care Response Time and Efficiency at Chi Mei Hospital with Vonage APIs
Technology Category
- Sensors - Camera / Video Systems
- Sensors - Level Sensors
Applicable Industries
- Education
- Healthcare & Hospitals
Use Cases
- Personnel Tracking & Monitoring
- Speech Recognition
Services
- System Integration
The Challenge
Chi Mei Hospital in Taiwan was grappling with the challenge of increasing efficiency and reducing response times for acute health issues that require specialized care and have a narrow time window for treatment. The hospital, which is the largest integrated health care system in the Yunlin-Chiayi-Tainan area of Taiwan, serves over three million patients and is committed to providing high-quality medical care. However, the manual process of alerting medical staff of critical emergencies was time-consuming and inefficient. In situations such as ST-segment elevation myocardial infarction (STEMI), a serious type of heart attack, every second is crucial and delays in treatment can significantly increase health risks. The hospital needed a solution that could streamline this process and ensure rapid response to such emergencies.
About The Customer
Chi Mei Hospital, located in Tainan City, Taiwan, is the largest integrated health care system in the Yunlin-Chiayi-Tainan area of Taiwan. The hospital provides high-quality health services to more than three million patients and is committed to offering safe, high-quality medical care, as well as supporting the health and well-being of its staff and community. The hospital is also a center of education for medical professionals. According to Lin Jingjia, senior system analyst and programmer at Chi Mei, the medical industry in Taiwan is dependent on continuous innovation and the ability to adapt to advanced technology, especially for medical centers.
The Solution
Chi Mei Hospital turned to Vonage’s Voice and Video APIs to enhance its communication system and improve work efficiency. The Vonage Voice API is primarily used to alert medical staff of critical emergencies that need immediate attention. When medical staff on duty detect an elevated critical pattern suggesting a patient is having a STEMI, they press an alert button on their mobile device that triggers a Vonage-enabled text-to-speech (TTS) voice alert to the mobile phones of the cardiologist and cardiac catheter staff on call. This system has replaced the previous manual process of identifying and individually calling the relevant STEMI response staff. The Vonage Video API has also been implemented to enable real-time interactive experiences such as video consultations between doctors, remote video meetings between doctors, patients, and patients’ families, and remote video meetings for education purposes between doctors and interns.
Operational Impact
Quantitative Benefit
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