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Actian > Case Studies > Enhancing Revenue Collection Efficiency in the Republic of Ireland with IoT
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Enhancing Revenue Collection Efficiency in the Republic of Ireland with IoT

Technology Category
  • Application Infrastructure & Middleware - Database Management & Storage
  • Infrastructure as a Service (IaaS) - Cloud Databases
Applicable Industries
  • Buildings
  • Construction & Infrastructure
Applicable Functions
  • Product Research & Development
Use Cases
  • Building Automation & Control
  • Machine to Machine Payments
Services
  • System Integration
The Challenge
The Office of the Revenue Commissioners in the Republic of Ireland (Revenue) faced a significant challenge in improving the performance of their mission-critical database systems without compromising application availability or service delivery. The agency needed a highly reliable and available database platform to support uninterrupted operation of its mission-critical computer systems. The Revenue had to ensure that it could efficiently manage tax revenues, enforce import and export controls, administer various European Union schemes, and provide collection services for several other Irish government departments. The challenge was to maintain a system that could handle the influx of information and transactions as a large percentage of Revenue’s customer base moved to mandatory e-filing and e-paying.
About The Customer
The Office of the Revenue Commissioners in the Republic of Ireland (Revenue) is responsible for the assessment and collection of taxes and duties throughout the country. In addition to collecting and administering almost all government-imposed taxes and duties (nearly €74 billion in 2019), Revenue is responsible for the enforcement of import and export controls and the national administration of various European Union schemes, such as the exchange of VAT information between member states. Revenue also provides collection services for several other Irish government departments. The agency recognized as far back as 1993 that it was going to need a highly available and highly reliable database platform to support uninterrupted operation of its mission-critical computer systems.
The Solution
Since 1993, the Revenue has relied on Actian and the Ingres database to provide mission-critical applications to Ireland's citizens. The Actian Ingres database platform supports Revenue’s primary back-office and public-facing systems, its Integrated Taxation Services and Revenue Online Services, respectively. It also supports Revenue’s case tracking and contact management systems, its data warehouse, and a variety of third-party systems developed for the Customs and Excise divisions. Revenue runs Actian Ingres in multiple installations, each with numerous databases supporting mission-critical applications in both production and development. Revenue also makes great use of Actian Vector as part of its BI suite. The speed and capability of Actian Vector provide Revenue with a high-performance analysis of large data volumes. New Actian technologies, such as the Actian Data Platform/Vector On-prem hybrid analytical database, may provide the authority with easy-to-embrace opportunities to create whole new kinds of services and insights.
Operational Impact
  • The implementation of the Actian Ingres database platform has proven its reliability, performance, and resilience over the years. It has enabled the Revenue to leverage improvements in performance and efficiency. Critical applications that interact with the database can scale even more efficiently, with remote community instances of the database feeding information into a central consolidated database running on Actian Ingres Enterprise edition. The solution has also instilled confidence in the Revenue that Actian can handle the influx of information and transactions as a large percentage of Revenue’s customer base moves to mandatory e-filing and e-paying. The authority’s business model calls for greater inter-application integration and increased use of business intelligence and analytics. Actian products have long helped ensure that Revenue could fulfill its fiduciary duties properly and cost-effectively.
Quantitative Benefit
  • 75% of Income and Corporation Tax transactions take place online
  • Nearly 100% of Customs transactions are conducted online
  • Revenue collected and administered almost all government-imposed taxes and duties (nearly €74 billion in 2019)

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