Download PDF
NETSCOUT > Case Studies > Ensuring Cloud Migration with In-depth Service Visibility and Monitoring
NETSCOUT Logo

Ensuring Cloud Migration with In-depth Service Visibility and Monitoring

Technology Category
  • Application Infrastructure & Middleware - Data Exchange & Integration
  • Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
  • Utilities
Applicable Functions
  • Business Operation
  • Maintenance
Use Cases
  • Process Control & Optimization
  • Remote Asset Management
Services
  • Cloud Planning, Design & Implementation Services
  • System Integration
The Challenge
The global energy company was facing the challenge of ensuring flawless performance of vital services. Any network or system disruption could harm the business and the company’s reputation for excellent customer service. The company needed not only troubleshooting ability but also end-to-end visibility and analysis allowing them to proactively solve problems before impacting customers or risking regulatory compliance issues. Additionally, the company was on the verge of a major move to the cloud to meet future requirements of the business. This meant IT needed a scalable monitoring solution that could handle current demands, while at the same time providing seamless expansion into the cloud, offering continued visibility into service availability and performance.
About The Customer
The customer is a global energy company based in Europe. The company provides natural gas, electricity, and energy services such as engineering and design. With more than 150,000 employees serving 70 countries worldwide, the company is focused on delivering outstanding customer service while maintaining government compliance. This multi-billion euro organization has set a goal of improving the world through renewable energy, energy efficiency, and digital technology for the future. The company is committed to keeping energy flowing and customers happy, which is critically important to its operations.
The Solution
The company implemented the nGeniusONE Service Assurance platform and InfiniStreamNG solution, which harnesses the power of IP intelligence by mining wire-traffic in real-time, to provide the visibility necessary to ensure availability and performance of critical services. The fully integrated, highly scalable solution provides streamlined workflows – from monitoring to analysis and troubleshooting - within a single product, making it possible to proactively solve problems before they impacted customers or risked regulatory compliance issues. nGeniusONE’s Service Dashboard provides intuitive drilldowns and workflows to quickly troubleshoot and find the root cause of service issues. The NETSCOUT® solution delivers much needed, in-depth visibility into application level errors and responsiveness information. This advanced solution also offers capabilities to address virtualized applications as well as monitoring across the hybrid cloud. To meet the company’s future cloud needs, the nGeniusONE solution is easily expandable to extend visibility and analysis into the cloud with vSTREAM and vSCOUT.
Operational Impact
  • Dramatically improved performance and reliability of their applications and services on-site and across the hybrid cloud
  • Reduced MTTR and streamlined workflow for solving service impacting problems
  • Solved problems proactively with real-time monitoring

Related Case Studies.

Contact us

Let's talk!

* Required
* Required
* Required
* Invalid email address
By submitting this form, you agree that IoT ONE may contact you with insights and marketing messaging.
No thanks, I don't want to receive any marketing emails from IoT ONE.
Submit

Thank you for your message!
We will contact you soon.