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Execute Maintenance Upgrades with Confidence
Technology Category
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Telecommunications
Applicable Functions
- Maintenance
Use Cases
- Predictive Maintenance
Services
- System Integration
The Challenge
The network operations team of a large US service provider was facing issues during network upgrades. Optimized configuration settings were being overridden, leading to problems such as improperly tagged subnets and Quality of Service (QoS) mismatch issues. This was impacting the call quality for customers. The team needed a solution that could proactively monitor the network and detect potential problems before they caused an outage or affected operations.
About The Customer
The customer in this case study is a large US service provider. The company is involved in the maintenance of network infrastructure, which is a critical aspect of their operations as it directly affects the customer experience. The company's network operations team is responsible for ensuring the smooth running of the network and dealing with any issues that arise. During network upgrades, the team faced challenges with configuration settings being overridden, leading to problems that impacted the quality of service for their customers.
The Solution
The company implemented NETSCOUT's nGeniusONE solution to address the challenges they were facing. nGeniusONE allowed the team to proactively monitor the network and detect potential problems before they caused an outage or affected operations. The solution enabled the team to apply corrective actions by adding specific triggers to report on improperly tagged subnets for the QoS policy. These reports were standardized and are now being used during upgrades to predetermine the status of subnets and proactively resolve QoS mismatch issues.
Operational Impact
Quantitative Benefit
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