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FlowForma > Case Studies > Fit-For-Purpose Processes Give Big Boost To Hospitals
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Fit-For-Purpose Processes Give Big Boost To Hospitals

Technology Category
  • Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
  • Healthcare & Hospitals
Applicable Functions
  • Business Operation
  • Human Resources
Use Cases
  • Process Control & Optimization
  • Remote Asset Management
Services
  • Software Design & Engineering Services
The Challenge
The Blackpool Teaching Hospitals (BTH) NHS Foundation Trust provides a range of acute and community health services in North of England towns across Lancashire and South Cumbria. A combination of highly distributed departments and multiple processes pose a huge administrative challenge for the 8,000 NHS employees involved in administration. Many departments have bespoke processes that relied on paper trails, email or telephone calls, resulting in frequent delays, particularly when new staff had to familiarize themselves with a mixture of daily and monthly tasks. The decision was taken to move their business processes online with a no code, process automation solution.
About The Customer
The Blackpool Teaching Hospitals (BTH) NHS Foundation Trust is a healthcare provider that offers a range of acute and community health services in North of England towns across Lancashire and South Cumbria. The organization is comprised of highly distributed departments and multiple processes, which pose a significant administrative challenge for the 8,000 NHS employees involved in administration. Many of these departments have bespoke processes that rely on paper trails, email, or telephone calls, leading to frequent delays and inefficiencies. The complexity of these processes often increases when new staff members have to familiarize themselves with a mixture of daily and monthly tasks.
The Solution
FlowForma Process Automation was chosen as the ideal solution to fit BTH’s requirements. The team at BTH quickly learned to like about FlowForma Process Automation is its ability to handle all kinds of processes. Ease of use and adaptability have led to widespread adoption across the hospitals. To date, 55 processes have been automated within the first 12 months. At one end are forms with simple requirements that were created and deployed in a matter of hours, such as Accommodation Requests and a Raising Concerns form. At the other, more complex flows were developed, like the ESR (Electronic Staff Record) Assignment Change form that passes through five departments.
Operational Impact
  • FlowForma Process Automation has been seamlessly adopted into the complex ecosystem of a UK hospital group and transformed a wide range of administrative processes.
  • Ease of use and adaptability have led to widespread adoption across the hospitals.
  • FlowForma Process Automation has also proved to be a valuable tool in helping with compliance.
Quantitative Benefit
  • 55 processes have been automated within the first 12 months.

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