Florida Dreamscape Vacations: Enhancing Guest Communication with Automated Workflows

• Application Infrastructure & Middleware - Data Exchange & Integration

• Sales & Marketing

• System Integration

Tom Hagen, the owner of Florida Dreamscape Vacations Rentals, faced a significant challenge in communicating with his renters. He used platforms like AirBnB and Vrbo to list his properties, but these platforms did not provide an efficient way to communicate with renters other than email, which was seldom used by the renters. As a result, about 90% of his renters would call him throughout the day for various queries. Tom tried to use a basic texting system, but it required him to manually send every message, which was time-consuming and inefficient. He was in search of an automated solution that could handle these tasks for him and save his time.

Florida Dreamscape Vacations Rentals is a vacation rental company owned and operated by Tom Hagen. The company has five vacation rental properties on the island of Indian Rocks Beach, Florida. In addition to the rental properties, Tom also runs a boat tour company. As the Chief Fun Officer (CFO) of his company, Tom is responsible for managing the properties and ensuring a smooth and enjoyable experience for his guests. However, the communication aspect of his business was proving to be a challenge, as he had to manually handle all the communication with his guests, which was time-consuming and inefficient.

Tom found the solution to his problem in Trumpia, an automated communication system. He integrated Trumpia with his Google spreadsheet, which he used to track check-in and check-out dates. This integration allowed the system to automatically send a list of local attractions to the renters a week before their stay. A couple of days before check-in, the system would automatically send instructions on how to get into the property. On the check-out date, the system would send instructions on how to leave the house. All these tasks were performed without any manual intervention from Tom. The most sophisticated use of the system was for early check-ins. Once the housekeeper finished cleaning the property and marked it as clean in the Google spreadsheet, the system would automatically send a message to the guest informing them that they could check-in early if the property was ready before the regular check-in time.

• The automated system has significantly reduced the number of calls Tom has to handle throughout the day.
• The system has improved the guest experience by providing them with timely and useful information.
• The system has also enabled guests to check-in early if the property is ready, enhancing customer satisfaction.

• Reduced the number of calls Tom has to handle by 90%.
• Automated the process of sending check-in and check-out instructions to guests.