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FOSIS Enhances Process Management with AuraQuantic
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Sensors - Level Sensors
Applicable Industries
- Cities & Municipalities
- Retail
Applicable Functions
- Procurement
- Product Research & Development
Use Cases
- Inventory Management
- Personnel Tracking & Monitoring
Services
- System Integration
- Training
The Challenge
The Solidarity and Social Investment Fund (FOSIS), a government agency in Chile, was facing several challenges in its process management approach for civil services. The staff did not follow a process-based management approach, leading to a lack of visibility, difficulty in following up on tasks, issues with interdepartmental communication, inaccessible information due to data silos, lack of standardization across multiple processes, delays in resolution times, processing errors, and citizen dissatisfaction with some of the public services provided. These issues were largely due to the intrinsic characteristics of the business organization system, which required specific software, known as a Business Process Management Suite (BPMS), to coordinate and continuously optimize corporate activities.
About The Customer
FOSIS is an agency of the Government of Chile with a mission to eradicate poverty and social vulnerability. It promotes the implementation of projects related to social cohesion and the development of skills and capacities for individuals, families, and communities, with territorial relevance and a focus on gender. FOSIS reports to the Ministry of Social Development and Family of the Government of Chile and its organizational structure is divided into a national directorate, 16 regional, and 20 provincial offices. The agency is located in Santiago de Chile, Chile.
The Solution
FOSIS decided to implement AuraQuantic, a BPMS, after analyzing the technical specifications, value for money, and various software analysis reports. The implementation of the platform was quick and easy, allowing FOSIS staff to start using it immediately after its configuration. The institution established a work plan setting out the short, medium, and long-term objectives to be addressed by the AuraQuantic platform. These included documenting current processes, identifying opportunities for improvement, developing a BPMS implementation plan, training staff in the use of the BPMS, automating processes, increasing the number of automated processes, continuously improving the running processes, and centralizing all data on AuraQuantic by integrating the platform with other systems. To date, FOSIS has implemented processes such as document management, citizen attention system, register of suppliers, contract management, and internal support processes.
Operational Impact
Quantitative Benefit
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