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Fujitsu delivers exceptional user experiences with Dynatrace
Technology Category
- Analytics & Modeling - Predictive Analytics
- Analytics & Modeling - Real Time Analytics
Applicable Functions
- Business Operation
Use Cases
- Predictive Maintenance
Services
- Data Science Services
The Challenge
Fujitsu operates a range of services and solutions to support its customers’ journey to enterprise-wide digitalization. For example, Fujitsu’s FAST portal enables employees and customers to self-serve support requests, and allows developers to move code into production to deliver innovation to its customers. Fujitsu also relies on other key back-end applications such as its automated billing systems to provide its services. It’s essential that all these applications operate seamlessly to ensure great customer experiences. In addition, Fujitsu offers solutions to help its customers improve the performance of their own digital services, such as its Digital Performance Management service. The rapid shift to remote working in 2020 created a surge in VPN access requests from employees and customers logging into Fujitsu’s FAST portal. This resulted in user experience degradations, which Fujitsu was able to quickly understand and resolve with Dynatrace.
About The Customer
Fujitsu is a leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. They use their experience and the power of ICT to shape the future of society with their customers. Fujitsu operates a range of services and solutions to support its customers’ journey to enterprise-wide digitalization. For example, Fujitsu’s FAST portal enables employees and customers to self-serve support requests, and allows developers to move code into production to deliver innovation to its customers. Fujitsu also relies on other key back-end applications such as its automated billing systems to provide its services.
The Solution
Fujitsu adopted Dynatrace both for ensuring its own applications and services deliver an excellent user experience, as well as to provide the capabilities that underpin the performance management solutions it offers to its customers. With AI-powered answers from Dynatrace, Fujitsu can pinpoint the cause of any problems impacting customers and employees instantly, so its teams can quickly respond and optimize the user experience. Dynatrace also helps Fujitsu to accelerate the delivery of new digital innovation to customers and employees through the FAST portal. Dynatrace instantly identifies the root cause of any issues in new code or its dependencies with third-party services, so Fujitsu’s developers can resolve problems before user experiences are impacted. The full stack infrastructure observability from Dynatrace gives Fujitsu the ability to see inside the multicloud environments it builds to power customers’ digital transformation journeys.
Operational Impact
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