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Global Manufacturer Leverages nGenius Solution to Avert Performance Problems With New Service Rollout
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions
- Discrete Manufacturing
- Quality Assurance
Use Cases
- Manufacturing System Automation
- Predictive Maintenance
Services
- Data Science Services
- System Integration
The Challenge
The company, a leading European-based manufacturer of home and industrial appliances, was looking for ways to automate and optimize the management of their service delivery environment by predicting and preventing service-effecting problems, rather than reacting to user calls to the help desk. The company supports a large, highly dispersed organization with an extremely complex network that utilizes dozens of different WAN service providers. Any workflow interruption can back up or even shut down the manufacturing floor, impacting a well-tuned just-in-time inventory management process.
About The Customer
The customer is a leading European-based manufacturer of home and industrial appliances. The company has 232 offices in 200 countries and 46 factories. The company manufactures and ships more than 40 million products to customers in over 150 countries every year. With nearly 110,000 products going out the door each and every day, network downtime of even a few hours has the potential to create significant logistical obstacles. The company supports a large, highly dispersed organization with an extremely complex network that utilizes dozens of different WAN service providers.
The Solution
The company found that with the nGenius® solution, it was able to immediately leverage their existing investments and packet-flow data. The nGenius solution delivered a powerful, at-a-glance dashboard that provided actionable early warning analysis through automated anomaly detection and Key Performance Indicators (KPIs) - enabling the identification of previously undetectable performance and service delivery issues. The Network Services team quickly concluded that the nGenius solution could help them to identify subtle behavior changes and help prevent service delivery problems in the organization’s increasing complex, mission-critical global IP network. The nGenius solution immediately enabled the Network Services staff to identify problems early - before users were impacted.
Operational Impact
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