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Nintex > Case Studies > Golding Contractors: Achieving Scalability and Agility through Process Automation
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Golding Contractors: Achieving Scalability and Agility through Process Automation

Technology Category
  • Automation & Control - Automation & Process Control Systems
  • Automation & Control - Distributed Control Systems
Applicable Industries
  • Mining
  • Utilities
Applicable Functions
  • Procurement
Use Cases
  • In-process Traceability
  • Process Control & Optimization
Services
  • Testing & Certification
  • Training
The Challenge
Golding Contractors, a privately-owned civil construction and mining services company based in Melbourne, Australia, faced a significant challenge in managing their manual processes. As a project-based operation with distributed teams and key roles often filled by new staff, the company identified a need for better control and measurement of processes during rapid project mobilization. This included providing consistent induction and training for new hires. The company was experiencing sporadic and opportunistic improvement rather than the planned, systemic improvement program they desired. Improvements within manual processes were not locked in, and the degradation of those processes was inevitable without constant attention. The lack of process control and measurement was a significant issue that needed to be addressed.
About The Customer
Golding Contractors is a privately-owned civil construction and mining services company based in Melbourne, Australia. The company operates on a project-based model, with distributed teams and key roles often filled by new staff. Golding Contractors works on large-scale projects, requiring rapid mobilization and a high level of control over manual processes. The company identified a need for better control and measurement of these processes, leading to the implementation of an automated process environment.
The Solution
Golding Contractors turned to K2 Software to implement an automated process environment. The new solution, built on K2 Five and integrated with Microsoft Dynamics CRM and SharePoint, automated the retrieval of relevant client and project information from the CRM whenever a new contract was won. Tasks were then distributed to HR/Payroll, the ERP Manager, and Finance. The system coordinated tasks within the workflow and notified the entire organization once the project was initiated. The integration of SSRS with K2 Five workflows provided greater transparency to registers of Gifts and Entertainment, Conflicts of Interest, and Community Sponsorship. By automating these and additional workflows with K2 Five, Golding was able to control workflow inputs, produce insightful process data, and test processes to ensure they were consistent and effective.
Operational Impact
  • The implementation of the automated process environment has resulted in significant operational improvements for Golding Contractors. The company now has greater process control, behavioral transparency, improved workflow design, and improved process efficiency. The automation of workflows has allowed Golding to control inputs, produce insightful process data, and test processes to ensure they are consistent and effective. The integration of SSRS with K2 Five workflows has provided greater transparency, supporting the company's 'Operating with Integrity' policy and making it easier for employees to comply with disclosure and approval requirements. The automation has also led to considerable efficiency gains by eliminating the need to print, sign, scan, and send paper forms, allowing Golding to reduce approval steps in many processes without a practical loss of control.
Quantitative Benefit
  • Faster onboarding for new contract work
  • Scalability to meet the needs of larger projects
  • Increased transparency across their processes

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