Download PDF
Golfbreaks.com Enhances Customer Service with Vonage Contact Center
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Functions
- Sales & Marketing
Services
- System Integration
The Challenge
Golfbreaks.com, a leading golf travel company, was facing a significant challenge in managing its customer interactions. The company needed a comprehensive platform that could support both its sales and service teams, integrating voice with all other customer interactions. The goal was to have a single view of the customer within Salesforce, their customer relationship management (CRM) system. This was crucial for the company to provide high-touch customer service, ensuring that no important calls were missed and that customers were always connected with the right service agent.
About The Customer
Golfbreaks.com is one of the world's largest and longest established golf travel companies. The company offers a wide range of services, including organizing golf breaks, holidays, and tournaments. With a strong focus on customer service, Golfbreaks.com aims to provide a seamless experience for its customers, from the initial booking to the end of their golf break. The company's commitment to high-touch customer service is reflected in its choice of Vonage Contact Center as a solution to enhance its customer interactions.
The Solution
The solution to Golfbreaks.com's challenge came in the form of Vonage Contact Center with Salesforce Integration. This platform provided a unified solution for the company's sales and service teams, integrating all customer interactions into a single view within Salesforce. With this solution, agents now have full visibility of customer interactions, ensuring that no important calls are missed. Furthermore, the integration with Salesforce allows for seamless customer relationship management, enabling agents to always connect customers and ensure human contact.
Operational Impact
