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Government Agency Achieves Successful Data Center Migration with NETSCOUT
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
- Infrastructure as a Service (IaaS) - Cloud Computing
Services
- Cloud Planning, Design & Implementation Services
- System Integration
The Challenge
The government agency was in the process of transitioning their IT platforms and workloads from third-party, vendor-operated data centers to Government-owned facilities. However, they faced issues during the migration process, with application performance failures during the testing phase. The third-party Application Performance Monitoring (APM) solution they were using was unable to provide granular application performance data or application profiling, leaving the IT team feeling as though they were blindly transitioning applications from the managed service to their new data center. These issues gained scrutiny at the upper reaches of the agency’s leadership, with representatives demanding answers.
About The Customer
The customer is a large-scale government agency that coordinates the delivery of diverse benefits programs to millions of citizens. The agency operates hundreds of regional offices, leveraging the efforts of thousands of government personnel to provide on-site delivery of these much-needed benefits to the public. The agency is in the midst of a strategic initiative that prioritizes transitioning agency IT platforms and workloads from third-party, vendor-operated data centers to Government-owned facilities.
The Solution
The agency employed a phased service assurance transformation approach that leveraged the technology and recommended practices provided by their long-time business partner, NETSCOUT. They started with a Wide-Area Network (WAN) monitoring solution that provided needed visibility into ingress/egress traffic from the new data center from all their remote offices. The agency deployed the nGenius 3900 PFS appliance to feed network traffic from key WAN vantage points to InfiniStreamNG (ISNG) hardware appliances. This solution allowed the Network Design team to use the nGeniusONE Service Assurance platform installed in the legacy data centers to identify key application service dependencies and mappings, then use that information to accurately migrate the service to the new data center. With the ability to monitor network and application traffic before, during, and after these application transitions, the process was more efficient. As issues emerged, they were more quickly and accurately addressed by the IT team. This preventive service assurance approach proved far preferable than the previous APM tool, which left IT learning of performance delays only upon hearing branch office users complaining about them.
Operational Impact
Quantitative Benefit
