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Government Procurement Contractor
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Functions
- Logistics & Transportation
Use Cases
- Fleet Management
- Supply Chain Visibility
Services
- System Integration
The Challenge
The customer, a government procurement and logistics contractor, was facing a number of challenges as the company was growing. They were unable to accurately assess shipping costs on a per-transaction basis, which was negatively impacting the customer experience due to inefficient tracking capabilities. Mislabeling shipments to military facilities could lead to substantial fines and potentially result in removal from military procurement programs. The absence of effective shipping management was negatively impacting the entire shipping process.
About The Customer
The customer is a leading US government supplier with global distribution needs. As a government procurement and logistics contractor, they are a distributor for over 11,000 manufacturers and stock over 700,000 products in distribution centers and warehouses worldwide. The company is headquartered in the USA and uses NetSuite as their ERP system. The company was growing rapidly and was facing challenges in managing their shipping processes efficiently.
The Solution
The customer implemented ShipHawk to dramatically reduce fulfillment processing times. The ShipHawk platform enabled the customer to sync all order details in real-time, giving the team visibility across all channels. The seamless NetSuite integration made vital shipping information including accurate tracking details, the cost of individual packages, and the cost of entire shipments easily accessible. Additionally, the customer was able to reduce shipping costs by automating order routing by warehouse based on factors such as destination and real-time inventory at each location. ShipHawk enabled the team to reduce order processing times by 50% by cutting down the number of steps required to fill each order, streamlining the entire fulfillment process.
Operational Impact
Quantitative Benefit
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