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GPS Insight > Case Studies > GPS INSIGHT CASE STUDY: How CBMI Put a Stop to Customer Disputes and Employee Suspicion
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GPS INSIGHT CASE STUDY: How CBMI Put a Stop to Customer Disputes and Employee Suspicion

Technology Category
  • Sensors - GPS
Applicable Industries
  • Construction & Infrastructure
Applicable Functions
  • Field Services
Use Cases
  • Fleet Management
  • Vehicle Telematics
Services
  • System Integration
The Challenge
Cal Building and Maintenance (CBMI) was facing frequent disputes from customers regarding the number of hours their service technicians claimed to have spent on the job. There were also internal suspicions that the service technicians were inflating the hours worked on their field reports. The company needed a solution to eliminate the doubts of the customers and to verify if they were overpaying their workers due to inaccurate time reporting. The challenge was to find a way to hold the service technicians accountable for their time and to provide concrete evidence to the customers about the time spent on their job.
About The Customer
Cal Building and Maintenance (CBMI) is a comprehensive construction company with various specialized departments including plumbing, electrical, HVAC, Restoration, 24/7 service, and general construction. The company operates with a small fleet and is based in the United States. The company was facing issues with customer disputes over the number of hours claimed by their service technicians for the jobs. Additionally, there were internal suspicions about the technicians inflating their work hours on field reports.
The Solution
CBMI implemented GPS Insight, a GPS tracking solution, to monitor the activities of their service technicians. The system was installed in the company's fleet and started providing accurate data about the technicians' location and time spent on each job. Within the first week of installation, CBMI was able to catch three separate technicians inflating their field reports. The GPS Insight system provided the company with the ability to hold their service technicians accountable for every minute of their workday. It also provided concrete evidence of the time spent at the job site, which could be presented to the customers in case of any disputes.
Operational Impact
  • The implementation of GPS Insight led to an immediate decrease in the average number of hours paid for each technician by approximately 8%. This was due to the accurate tracking of work hours and elimination of inflated field reports.
  • The work performed by the technicians actually increased as they were held accountable for each minute of their day. This led to less time spent on personal errands and more time dedicated to work.
  • The GPS tracking system also helped in eliminating customer disputes over the number of hours claimed by the technicians. The company could now provide concrete evidence of the time spent at the job site, thereby eliminating any basis for complaints against the company.
Quantitative Benefit
  • GPS Insight saved CBMI a minimum of 10% on labor costs.
  • The company was losing up to 45 minutes per day per employee due to faulty timekeeping and misrepresentation on field reports, which was eliminated after the implementation of GPS Insight.

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